GWENDOLYN AVERHART
Your Health Organization/SC HouseCalls
Augusta,GA
1
Certification
7
years of professional experience
Dedicated Clinical Medical Assistant with extensive experience managing a diverse specialty caseload of 140-209 patients. Adept at providing clinical and administrative support to healthcare professionals while ensuring exceptional patient care. Proficient in clinical procedures and medical administration, consistently contributing to improved patient outcomes through effective communication and meticulous maintenance of medical records. Eager to leverage an upcoming Associate of Science in Health Information Technology to transition into management roles focused on clinical informatics oversight and database system leadership, driving efficiency and innovation in healthcare delivery. Passionate about advancing the quality of patient care through strategic data management and technology integration.
Work History
Remote Certified Medical Assistant/Clinical Care Coordinator
2 Years 7 Months- Managed high-risk psychiatric patients to prevent hospitalization and reduce healthcare costs.
- Coordinate with Providers to confirm Telehealth, Home, facility appointments
- Monitoring CCM utilization as care plan completion
- Chronic Care Management- Appropriately and accurately document and log Chronic Care Management activities for both providers and Clinical Coordinator.
- Perform medication reconciliation
- Assist Medical staff, patients, and their families
- Handle all Administrative tasks scheduling, and communications
- Consulting with Specialty Providers and nurses about patients medical records
- Consulting with Specilty Providers and nurses about patients medical records
- Prep all patients charts before upcoming appointments
- Documented and logged Chronic Care Management activities accurately for providers and Clinical Coordinator.
- Electronic Health Records-Epic, Cerner, AthenaHealth
- Behavioral Health Integration Services (BHI)
- Facilitated integration of behavioral health services into patient care.
- Health Insurance Billing and Eligibility Verification
- Medical Terminology
- Receiving and answering emails, telephone calls and messages
- Trained new Clinical Coordinators remotely via Microsoft Teams, guiding on procedures, scheduling, chart preparation, RPM, software systems, and Chronic Care Management compliance.
CMA- General Internal Medicine and Sub-Speciality Clinic
1 Year 10 Months- Greeting patients, rooming patients, updating/documenting Medical records, taking vital signs, collecting samples, injections, explaining procedures, performing EKG, performing diagnostic tests, removing stitches, collecting laboratory specimens, assisting physicians during examination, drawing blood, assist with procedures, administering medications per doctors order, assisting with patients consent forms, Maintained laboratory equipment and supplies to ensure efficient operations. changing wound dressing, stocking exam rooms with supplies, ordering supplies, disinfecting and cleaning rooms, disinfecting medical instruments/autoclave.
- Collected vital signs, medical histories, and chief complaints for accurate patient intake.
- Prepared examination rooms and sterilized instruments to support safe clinical workflows.
- Documented patient information in electronic health records with accuracy and confidentiality.
CNA - Certified Nursing Assistant
2 Years- Conducted lockdown observations for individuals in level 3 forensic unit, ensuring safety and compliance with protocols.
- Supported forensic evaluation and treatment for individuals under jurisdiction of Superior Courts, contributing to their rehabilitation and care plans.
- Answered client call signals promptly to ensure timely assistance., Assisted clients with medication administration under RN supervision. and treatments, Monitored and recorded all vital signs to Assessed client health to identify potential problems and needs.., assess client health problems and needs, Implemented nursing care plans as directed by RN to ensure effective treatment. under RN Nurses orders, Maintained and documented accurate medical records for each client. in individuals Medical records.
Phlebotomist/Lab Specialist
8 Months- Worked as a part-time laboratory phlebotomist during second shift
- Reviewed patient histories, explained blood draw procedures, answered patient questions, identified and labeled specimens, prepared patients, and performed blood draws via venipuncture.
- Maintained and sterilized medical equipment, handled EKGs, verified patient information, labeled blood samples accurately, and followed health and safety protocols to ensure sanitary work areas.
Personal Care Assistant
1 Year- Assisted residents with bathing, dressing, grooming, and daily personal care needs.
- Monitored resident well-being and reported changes in condition to nursing staff.
- Supported mobility, transfers, and safe ambulation using proper lifting techniques.
- Recorded care activities and maintained accurate resident documentation.
Education
Undergraduate Certificate - Medical Billing And Coding Diploma
- Medical Terminology
- Electronic Health Records and Digital Health
- Pharmacology and Medical Treatment
- Health Information Processing
- International Classification of Diseases
- Current Procedural Terminology Coding
- Health Information and Reimbursement
- Graduated with Honors
- Honor Roll 2025
Associate of Science - Health Information Technology
Skills
Chronic Care Management
Patient Monitoring
Medication Administration
Medical Billing
Medical Coding Software
HCPCS
Insurance Verification
Insurance Verification
Patient Referrals
Electronic Health Records
EMR/EHR
Cerner
Insurance authorization
Athenahealth
EClinicalWorks
Data Entry
Medical Claims Processing
Managing Patient Records
Patient Scheduling Systems
Appointment Scheduling
Triage
Telehealth
Specimen Collection / Processing
Medical Office Experience
Clinic Administrative Experience
Communication Skills
Customer Service
Organizational Skills
Organizational management
Policy adherence
Multitasking
Handling Patient Inquiries
Medication reconciliation
Remote patient coordination
Laboratory specimen management
Anatomy Knowledge
Patient Interaction
Medical Procedure Preparation
Prior Authorization Processing
Handling patient inquiries
Technical aptitude
EMR/EHR
Patient Records
Payment Processing
Adherence to Policies and Procedures
Microsoft Office
Prior Authorization Processing
Accomplishments
I am a DeVry University alumnus who completed my Undergraduate Degree in Medical Billing and Coding with Honors. Currently pursuing an Associate of Science in Health Information Technology with an anticipated graduation date of June 2027
Certification
Certified Clinical Medical Assistant (MedCA) 397-11011, Certified Phlebotomy Technician (MedCA) 397-11026
Timeline
Remote Certified Medical Assistant/Clinical Care Coordinator
Your Health Organization/SC HouseCalls
02.2024 - CurrentRead More
CMA- General Internal Medicine and Sub-Speciality Clinic
Augusta University Health System
01.2023 - 11.2024Read More
Phlebotomist/Lab Specialist
Piedmont Hospital Healthcare
04.2022 - 12.2022Read More
CNA - Certified Nursing Assistant
East Central Regional Hospital
01.2021 - 01.2023Read More
Personal Care Assistant
Twelve Oaks Assisting Living
05.2019 - 05.2020Read More
DeVry University
Undergraduate Certificate from Medical Billing And Coding Diploma
Read More
DeVry University
Associate of Science from Health Information Technology
Read More