Mercedes Delia-Tartanian

• Purchased a NYS NYS Consumer Directed Personal Assistant Services (CDPAS) Agency, Financial Intermediary (FI).
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

• Developed key operational initiatives to drive interest in homecare QA systems and improvement in NYS.
• Forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.

• Oversight of 260 bed Nursing Home. Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.

• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Educated patients and families on healthcare options and financial support resources.

• Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
• Provided one-on-one programs and activities for residents living with severe dementia unable to participate in group settings.

• Prepared Care Plans for RN, managed charts information.

• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

• After 6 months as an Activities Assistant in the Memory Unit part time, received promotion to "Reminiscence Coordinator" the Memory Department Head.

• Sold business after securing the Tommy Bahama wall decor license, hence given a complimentary 5000 sqft furniture show room and 500 sqft Gallery space by Lexington Homebrands

• Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
• Conducted market analysis and research to identify trends and opportunities.

• Grew 1100 accounts in 18 states 25% per year for 3 years selling high quality offset lithographs.
• Managed large retail and whole sale accounts, including top names like: Macy's, Marshalls, TJ Max, The Harvard Coop, to name a few.

• Rated in top 3 Account Executives monthly. Very competitive. Broke through personal income to high 5 figure in straight commission sales. One top bonus.
• Only Female among 12 Men fell in top 3 slots.

• Enrolled and filled the Wisdom Unlimited Course in 1993 without having taken the course.
• Coordinated office events, seminars and meetings for participants and staff.

• Top 3 in sales. Only female competing with men. Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Trusted by collector/investors diversifying into hard assets.

• Practiced and professionally skilled at precision hair cutting, licensed by NYS.

• Prepared clients for hair cuts and styles with soothing shampoo work.

• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Worked cooperatively with other teachers, administrators, and consumers to help students reach workout objectives.

• Helped customers locate products, Assisted customers with prompt and polite support in-person and via telephone.

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Generated new leads through networking and attending industry events.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.

American Metal Corporation was owned and operated by my father, mother and brothers. I was trained on the phones to get metal pricing for aluminum, copper, zinc, and precious metals at 16 years old.