Mercedes Drummond
Rock Island,IL
Summary
Employee who is eager to learn everything there is to know in any given field. Seeks opportunity to develop new skills and contribute to team success. Provides strong administrative, relationship-building, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Spark - Walmart Delivery Service
11.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Ramp Agent
DGS Delta Global Services
09.2019 - 11.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Camp Counselor
Martin Luther King Community - Multi Service Center
06.2019 - 07.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
ASP Tutor
Martin Luther King Community - Multi Service Center
01.2019 - 05.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Daycare Assistant
Home Daycare Center
10.2018 - 05.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Customer Service Representative
Kone Elevator
06.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Rock Island High School
Rock Island, IL05.2016
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint resolution
- Data Collection
- Documentation
- Positive Engagement
- Team Leadership
- Effective Communication
Currently learning Korean (Intermediate), Japanese (Intermediate), Thai (Intermediate)
Studied in Korea with Sejong University for 3 months intensive language program. Continuing self study for further understanding of the languages and cultures
Timeline
Delivery Driver
Spark - Walmart Delivery Service
11.2020 - Current
Ramp Agent
DGS Delta Global Services
09.2019 - 11.2020
Camp Counselor
Martin Luther King Community - Multi Service Center
06.2019 - 07.2019
ASP Tutor
Martin Luther King Community - Multi Service Center
01.2019 - 05.2019
Daycare Assistant
Home Daycare Center
10.2018 - 05.2019
Customer Service Representative
Kone Elevator
06.2015 - 07.2018
High School Diploma -
Rock Island High School
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