Mercedes Edwards
Southaven,Mississippi
Summary
Astute Order Picker highly skilled in quality control, as well as sealing and labeling packages. Committed individual well-versed in mentoring newly hired warehouse personnel. Team-oriented professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
9
9
years of professional experience
Work History
Customer Care Professional
American Express
03.2022 - Current
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Resolved concerns with products or services to help with retention and drive sales
- Navigated multiple computer systems and applications to find information
Collections Service Representative
Internal Revenue Service
10.2019 - 12.2021
- Listen to taxpayer questions and understand their situation, and then examine current tax regulations to supply answers
- Protect sensitive personal and financial information, and use judgment to resolve issues such as taxpayer disputes and delinquencies
- Inform customers about billing procedures, processed payments and supplied payment option.
Clerical/Trainer Picking
Nike
Memphis, TN
12.2015 - 10.2019
- Clerical includes taking customer documentation to find items needed, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations
- Picker handles customer orders and delivering them to delivery platform in timely manner that meets company standards for safety, security, and productivity.
Assistant Manager, •Assistant
Family Dollar Stores Inc
Memphis, TN
02.2015 - 06.2016
- Managers work alongside store and concentrate on store productivity and prosperity
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Sales Associate, •Sales
Target Corporation
Memphis, Tennessee
11.2013 - 02.2015
- Associate job includes stocking shelves, keeping clean work environment, aiding in sales, and performing cashier responsibilities, in some cases
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Prepared merchandise for sales floor by pricing or tagging
Education
BBA -
Independence University Salt, Some College
12.2024
High School Diploma - undefined
Frayser High School
05.2012
Skills
- System documentation
- Interpersonal skills
- Training experience
- Data entry
- Quality assurance controls
- Sorting and Labeling
- RF Scanning Devices
- Pick Lists
- Shipment Scheduling
- Order Picking And Processing
Timeline
Customer Care Professional
American Express
03.2022 - Current
Collections Service Representative
Internal Revenue Service
10.2019 - 12.2021
Clerical/Trainer Picking
Nike
12.2015 - 10.2019
Assistant Manager, •Assistant
Family Dollar Stores Inc
02.2015 - 06.2016
Sales Associate, •Sales
Target Corporation
11.2013 - 02.2015
BBA -
Independence University Salt, Some College
High School Diploma - undefined
Frayser High School