MERCEDES FLOYD
The Filling Station
Burlington,IA
11
years of professional experience
Results-driven planning professional equipped to optimize processes and enhance operational efficiency. Strong focus on team collaboration, strategic planning, and problem-solving, ensuring adaptable and reliable performance in dynamic environments. Skilled in project management, data analysis, and stakeholder communication, consistently achieving impactful outcomes aligned with organizational goals.
Work History
Material Planning Specialist
4 Months- Implemented process improvements that enhanced operational efficiency across departments.
- Led training sessions for team members on best practices in planning methodologies.
- Collaborated with senior management to align planning efforts with long-term business objectives.
- Optimized production schedules by identifying bottlenecks and addressing inefficiencies in workflows.
Manager/Server/Bartender
2 Years 11 Months- Served high volume of tables at once and simultaneously supervised serving staff
- Trained new servers on menu items and restaurant standards
Expeditor II
1 Year 11 Months- Developed effective methods for tracking and expediting orders
- Utilized organizational skills to prioritize tasks to meet deadlines
- Led team in ensuring timely deliveries of goods to customers
- Coordinated material flow to ensure timely delivery of components for production processes.
- Managed inventory levels, reducing shortages and improving overall efficiency in supply chain operations.
- Conferred with department supervisors or other personnel to assess progress and discuss needed changes
- Resolved customer inquiries related to shipment status promptly and professionally
- Received shipments of materials, examining deliveries to verify accurate quantities, quality and specifications
- Maintained records of all order processing activities
- Provided updates on order statuses through email or phone calls as needed
- Coordinated communication between departments regarding purchase orders and delivery schedules
- Ensured accurate documentation of all processes related to shipping and receiving operations
- Coordinated with internal and external teams and departments to define requirements for meeting job schedules
- SAP software
- Quality control
- Shipment documentation
- Scheduling expertise
- Attention to detail
- Relationship building
- Time management abilities
- Task prioritization
Administrative Line Support Specialist
6 Months- Compiled and prepared documentation related to production sequences, transportation, personnel schedules, and purchase, maintenance, and repair orders
- Recorded production data, including volume produced, consumption of raw materials and quality control measures
- Built strong customer relationships through friendly and professional customer service
- Collaborated with other departments to resolve escalated customer inquiries efficiently
- Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation
- Maximized positive outcomes through effective issue resolution techniques
- Demonstrated excellent communication skills while responding to customer inquiries via phone, email and chat
Driver Manager/Office Manager
4 Years 10 Months- Utilized problem solving skills to quickly address any issues that arose during shifts
- Managed daily routing and scheduling for a fleet of over 20 drivers
- Implemented safety protocols reducing incidents and improving compliance
- Developed training programs enhancing driver performance and retention
- Demonstrated ability to provide outstanding customer service and resolve customer complaints efficiently
- Provided exceptional service to high volume of daily customers
Office Manager
1 Year 3 Months- Supervised front desk operations, ensuring professional first impression for visitors.
- Provided executive support, enabling leadership to focus on strategic decision-making.
- Supervised loading and unloading merchandise from incoming vehicles to minimize accidents and shrinkage.
- Verified incoming and outgoing shipments using inventory tracking systems and equipment.
- Ensured adherence to safety regulations and promoted safety-conscious work environment.
- Scheduled equipment maintenance, repairs, and inspections to prevent downtime.
- Conducted regular safety meetings to reinforce safe work practices.
- Established clear lines of communication within team to promote collaboration and productivity.
Driver Manager
1 Year 9 Months- Supervised driver dispatching, route planning and vehicle tracking for 20 over the road drivers
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments
- Oversaw compliance with safety regulations and transportation policies to minimize risks.
- Managed driver schedules, ensuring optimal route assignments and timely deliveries.
Education
Associate of Arts
High School Diploma
Skills
Microsoft Office
SAP
EXCEL
MRP
Process facilitation
Scheduling
Attention to detail
Documentation management
Team member training
Issue resolution
Task prioritization
Inventory control
Shipment documentation
SOP coordination
Timeline
Material Planning Specialist
Day and Zimmerman
04.2026 - CurrentRead More
Expeditor II
Day And Zimmermann
05.2024 - 04.2026Read More
Administrative Line Support Specialist
Day And Zimmermann
11.2023 - 05.2024Read More
Manager/Server/Bartender
The Filling Station
09.2023 - CurrentRead More
Driver Manager/Office Manager
Holtkamp Transportation LLC
11.2018 - 09.2023Read More
Office Manager
FTI
08.2017 - 11.2018Read More
Driver Manager
Holtkamp Transportation LLC
11.2015 - 08.2017Read More
Southeastern Community College
Associate of Arts
Read More
Burlington Community High School
High School Diploma
Read More