Damien Hayes
Oakland,United States
Summary
Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of most video game functions and strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements. Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Proven experience within video gaming industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices.
Overview
16
16
years of professional experience
Work History
Attendant
GameStop
03.2007 - 08.2009
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
Customer Service Associate
Corsair
07.2009 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Video Game Tester
PlayStation
10.2013 - 02.2015
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Provided game localization testing through fluency in English.
- Suggested tools for automating tests not requiring human interaction.
QA Tester/Game Tester
Bungie
02.2017 - 06.2019
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
- Reviewed standard product applications to identify part characteristics relevant to real-world applications in preparation for test design.
Qa/Game Tester
Game Group
11.2019 - 04.2022
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Applied experience with 3D modelling applications for testing quality of art assets and in-game models.
- Operated virtual reality gaming equipment to test strenuous and physically demanding titles.
Mobile Video game and event rentals
Game Bus Incorpatrated
01.2021 - 07.2023
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, equipment and wifi connections to provide optimum speed and performance.
- Supervised onsite team of , audio-visual technicians, and facility management team.
- Tested video game equipment to ensure contractual obligations for Client events.
Education
High School Diploma -
Technical Highschool
Oakland, CACompleted Trade Course - Computer Graphics
Treasure Island Corp
Treasure Island, SF06.2013
Skills
- Critical Thinking
- Training and Development
- Teamwork and Collaboration
- Attention to Detail
- Data Entry
- Problem-Solving
- Self-Motivated
- Excellent Communication
- Maintenance and Repair
- User Acceptance Testing (UAT)
- Reviewing Test Scenarios
- Functional Requirements Specification (FRS)
- Testing Applications
- System Verification
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with multiple originations to help create game developments
Timeline
Mobile Video game and event rentals
Game Bus Incorpatrated
01.2021 - 07.2023
Qa/Game Tester
Game Group
11.2019 - 04.2022
QA Tester/Game Tester
Bungie
02.2017 - 06.2019
Video Game Tester
PlayStation
10.2013 - 02.2015
Customer Service Associate
Corsair
07.2009 - 12.2013
Attendant
GameStop
03.2007 - 08.2009
High School Diploma -
Technical Highschool
Completed Trade Course - Computer Graphics
Treasure Island Corp