Mercedes Fuster
Brandon
Summary
Reliable underwriting support professional with full knowledge of the underwriting process and skills in evaluating provided information, producing reports and maintaining file systems. Familiar with preparing quotes, obtaining information, and reviewing applications.
Overview
14
14
years of professional experience
1995
1995
years of post-secondary education
Work History
Assistant Underwriter
Brazos Specialty Risk
Southlake
09.2023 - 03.2024
- Analyzed insurance applications for accuracy and completeness.
- Assisted underwriters in evaluating risk factors and coverage options.
- Reviewed policy documents for consistency and compliance with regulations.
- Collaborated with team members to streamline underwriting processes.
- Supported the development of underwriting guidelines and procedures.
- Conducted research on industry trends to inform underwriting practices.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
CSR & Assistant Underwriter
First Light Programs
Dania Beach
06.2017 - 09.2023
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and handled incoming shipments efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery methods.
- Trained new staff on customer service protocols and procedures.
Customer Service Representative
All Veterinarian Supply
Doral
01.2010 - 02.2019
- Provided exceptional customer support via phone, email, and chat channels.
- Resolved customer inquiries using knowledge of products and services.
- Assisted customers with order processing and account management
- Handled escalated issues with professionalism and effective communication skills.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Chandler Academy
Miami, FLSkills
- Risk assessment
- Insurance compliance
- Policy analysis
- Underwriting guidelines
- Loss control evaluation
- Claims processing
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Clerical assistance
- Policy administration
- Clerical support
- Sales support
- Microsoft office
- Building strong relationships
- Document scanning
- Claims handling
- Insurance policies
- Documentation
- Quoting and pricing policies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Underwriter
Brazos Specialty Risk
09.2023 - 03.2024
CSR & Assistant Underwriter
First Light Programs
06.2017 - 09.2023
Customer Service Representative
All Veterinarian Supply
01.2010 - 02.2019
Chandler Academy
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