Mercedes Galaviz
Phoenix,AZ
Overview
16
16
years of professional experience
Work History
Courtesy Clerk
Fry’s Food & Drug Store
07.2009 - Current
- Greeting customers, Providing a welcoming and friendly experience at the front of the store. Assist with Shopping: Helping customers find items, answer questions, and provide information. Bag groceries: Efficiently and carefully bagging customers’ purchases. Load purchases: Offering assistance with carrying bags to vehicles. Maintain a clean and organized store: Sweeping, mopping, and collecting shopping carts.
Cashier
Fry’s Food & Drug Store
07.2009 - Current
- Transaction processing scanning items, collecting payments (cash, credit, debit), and ensuring accurate Transaction records. Customer Service: Greet Customers, answer questions, assist with returns and exchange, and resolve complaints. Cash Handling: Operation cash registers, balancing cash drawers, and following cash handling procedures. Store Operations: Bagging purchases, maintaining a clean checkout area, and assisting with other tasks as needed.
Floral Manager
Fry’s Food & Drug Store
07.2009 - Current
- Day-to-day operations: Managing the floral department�s activities, including staff, inventory. Floral design: Creating and supervising the creation of floral arrangements for various occasions, including seasonal display and event specific designs. Staff management: Hiring, training, and supervising floral designers and other staff members. Inventory management: Monitoring inventory levels, ordering supplies, and managing storage. Customer service: Assisting customers with floral needs, providing product information, and ensuring a positive customer experience. Sales and marketing: Developing strategies to promote floral products and driving sales, including pricing and merchandising. Financial management: Managing budgets. Tracking financial performance, and ensuring profitability.
Fuel Clerk
Fry’s Food & Drug Store
07.2009 - Current
- Customer service: Providing helpful and friendly assistance to customers, answering questions, and addressing any concerns. Sales and payment: Collecting payment for fuel and other merchandise, operating the cash register, and providing receipts. Fuel Handling: Assisting with fueling vehicles ensuring safety protocols are followed, and cleaning up any spills Inventory Control. Monitoring and replenishing inventory of fuel-related items.
Clicklist Clerk
Fry’s Food & Drug Store
07.2009 - Current
- Picking and packing customers orders for online grocery pickup or delivery at a grocery store. Picking and packing online orders: Verifying items against order, checking for freshness and addressing any discrepancies or out-of-stock items. Customer interaction: Communicating with customers about order details, substitutions, or any issues that arise. Following procedures and policies: Adhering to store procedures for picking, packing, and handling customers orders. Working in a fast-paced environment: Maintaining efficiency and speed while ensuring accuracy in a busy store setting. Physical requirements: Standing for extended periods, walking, lifting, and possibly reaching. Using technology: Utilizing digital tools like scanners, handheld devices, or computers to manage order and track inventory.
Education
diploma - undefined
CamelBack High School
Skills
- Communication Skills
- Customer Service
- Retail Service
- Strong work ethic
- Customer service
- Positive attitude
- Customer assistance
- Teamwork and collaboration
- Outgoing and friendly
- Bagging techniques
- Bagging procedures
- Patience and tolerance
- Safety awareness
- Cart returns
- Flexible schedule
- Effective communication
- Guest greeting
- Store cleaning
- Cleaning procedures
- Shelf stocking
- Money handling
- Price checking
- Loading and unloading carts
- Problem resolution
LANGUAGES
English
Timeline
Courtesy Clerk
Fry’s Food & Drug Store
07.2009 - Current
Cashier
Fry’s Food & Drug Store
07.2009 - Current
Floral Manager
Fry’s Food & Drug Store
07.2009 - Current
Fuel Clerk
Fry’s Food & Drug Store
07.2009 - Current
Clicklist Clerk
Fry’s Food & Drug Store
07.2009 - Current
diploma - undefined
CamelBack High School
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