Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mercedes Gleba

New Port Richey

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Successful Executive with over 15 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

13
13
years of professional experience

Work History

MINTS

Marketopia
03.2022 - 10.2024
  • Developed strong rapport with customers and created positive impression of business.
  • Answered prospects questions about products and services, and promoted key items.
  • Helping new hires with training processes
  • Dedication to helping new hires feel at home and settling in to a new environment.
  • Communication with C - level individuals and building business relations to help build business development.
  • Outbound dialing to potential prospects with an average of 170 calls per day.
  • Successfully held meetings within 80% - 90%.
  • Professional emailing between C - level individuals and prospects and scheduling meetings.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Supervisor

Circle K Convenience
03.2019 - 09.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.


Leadership Team Member

Lizard Juice
02.2012 - 10.2014
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Training Leader

Circle K, Moes Southwest Grill, Lizard Juice
10.2014 - 03.2018
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Oversaw day-to-day functions of training department.
  • Evaluated training needs to improve training quality.
  • Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
  • Provided virtual training and online presentations.
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.

Assistant Leader

Moes Southwestern Grill, Dominos Pizza
10.2014 - 03.2018
  • Coordinated and supervised staff and continuously evaluated performance.
  • Maintained confidentiality of company information.
  • Earned trust of others through open, honest communication and reliable follow-through.
  • Arranged development and delivery of updated training for staff.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.


Volunteer

Friends Of Strays, Inc.
09.2022 - 11.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Provided administrative support to department leads to help organize events and fundraisers.

Education

Associate of Science - Medical Assistance

Fortis College
Largo, FL
05.2013

High School Diploma -

Dixie Hollins Adult Education Center
Kenneth City, FL
05.2012

Skills

  • Strategy
  • Market Expansion
  • Training and Development
  • Instructional Techniques
  • Staff Training
  • Communication Skills
  • Business Development
  • Organizational Restructure and Change
  • Cash Register Operations
  • Problem Resolution
  • Team Leadership
  • Staff Development

Accomplishments

  • Received an award for having the most amount of calls for several months in a row, amongst 80-100 employees.
  • Received Employee Spotlight Award
  • Received award for highest amount of appointments with a high held ratio 2 months in a row.

Timeline

Volunteer

Friends Of Strays, Inc.
09.2022 - 11.2022

MINTS

Marketopia
03.2022 - 10.2024

Supervisor

Circle K Convenience
03.2019 - 09.2020

Training Leader

Circle K, Moes Southwest Grill, Lizard Juice
10.2014 - 03.2018

Assistant Leader

Moes Southwestern Grill, Dominos Pizza
10.2014 - 03.2018

Leadership Team Member

Lizard Juice
02.2012 - 10.2014

Associate of Science - Medical Assistance

Fortis College

High School Diploma -

Dixie Hollins Adult Education Center

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Mercedes Gleba