Mercedes Gordon
Milwaukee,WI
Summary
Experienced healthcare professional, looking to expand to level of expertise under minimal supervision of lead.
Overview
11
11
years of professional experience
Work History
Sitter/Transporter
Aurora West Allis Medical Center
West Allis, WI
02.2021 - Current
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being by providing a nurturing, supportive, and engaging atmosphere.
- Enhanced safety by closely monitoring activities and maintaining a clean, hazard-free environment.
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Communicated positively with patients and guardians.
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Handled sensitive materials responsibly, ensuring proper packaging and secure transport to destination points.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from ER to designated location.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
EVS Housekeeper
Children’s Hospital Surgery Center
West Allis, WI
03.2022 - 02.2024
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected Operating rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
Housekeeping Coordinator
Kathy's House
Milwaukee, WI
12.2019 - 01.2022
- Keeping track of cleaning supplies
- Assisting guest /customer service
- Cleaning and sanitizing common areas, bathrooms and decks when weather permits
- Cleaning and sanitizing guest rooms after check out
- Making beds, removing stains from linen sent out to goodwill, washing and folding new linen.
Caregiver
Vista Pointe
Milwaukee, WI
11.2018 - 11.2019
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recorded status and duties completed in logbooks for management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Tender Reections
Germantown, WI
12.2017 - 10.2018
- Assessed, organized and documented patient data to develop an appropriate plan of care
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs
- Interacted with family, physicians and other disciplines regarding patient care.
Laundry/Housekeeper
Avalon Care Center
Bountiful, UT
01.2014 - 07.2014
- Carry linens, towels, toilet items and cleaning supplies, using wheeled cart
- Clean rooms, hallways, lobbies, restrooms, common areas according to work standards
- Pull and transport trash and waste to disposal area
- Replenish linens and bathroom supplies as needed
- Observe precautions to protect guest property and report damage, theft and lost and found articles to supervisor.
Education
High School Diploma -
Saint Joan Antida High School
Milwaukee, WI06.2017
Skills
- Patience and Empathy
- Reliability and punctuality
- CPR Certified
- Strong Work Ethic
- Multitasking and Organization
- Basic Computer Skills
- Verbal and written communication skills
- Fast Learner
Timeline
EVS Housekeeper
Children’s Hospital Surgery Center
03.2022 - 02.2024
Sitter/Transporter
Aurora West Allis Medical Center
02.2021 - Current
Housekeeping Coordinator
Kathy's House
12.2019 - 01.2022
Caregiver
Vista Pointe
11.2018 - 11.2019
Caregiver
Tender Reections
12.2017 - 10.2018
Laundry/Housekeeper
Avalon Care Center
01.2014 - 07.2014
High School Diploma -
Saint Joan Antida High School