Mercedes Hernandez
Plainview
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Team Member
Whatabuger
Lubbock
07.2023 - 08.2024
- Greeted customers upon entering the store with friendly demeanor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Resolved customer issues promptly in a professional manner.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Assistant Manager
Doña Gila
Wolfforth
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Frenship High School
Wolfforth, TX05-2024
Some College (No Degree) - Commercial Aviation
Angelo State University
San Angelo, TXSkills
- Customer service
- Team collaboration
- Inventory organization
- Conflict resolution
- Task prioritization
- Willingness to learn
- Clear communication
- Adaptability and flexibility
- Problem-solving
- Sales expertise
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association
Languages
Spanish
Limited
Timeline
Team Member
Whatabuger
07.2023 - 08.2024
Assistant Manager
Doña Gila
High School Diploma -
Frenship High School
Some College (No Degree) - Commercial Aviation
Angelo State University