Mercedes Holland
Mercy Health
Nashville,TN
1
Certification
10
years of professional experience
Creative CNA Healthcare worker dedicated to consistently exceeding company expectations with a history of success in a fast paced environment, seeking to extend my experience and maintain a full-time position that offers professional challenge utilizing interpersonal skills, excellent management and problem solving skills. Always eager to learn new things. Future RN. Passion in pediatrics nursing and Labor and Delivery nursing
Work History
Certified Nursing Assistant/ PCT
4 Years 4 Months- Provided compassionate care to patients, ensuring comfort and safety.
- Assisted with daily living activities, enhancing patient independence and quality of life.
- Monitored vital signs and documented changes, communicating effectively with nursing staff to ensure optimal care.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CSR
2 Years 1 Month- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved complex inquiries by utilizing knowledge of healthcare processes and billing systems.
- Streamlined customer service workflows, enhancing response times and client satisfaction.
- Trained new representatives on best practices for handling customer interactions and system navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
3 Years 11 Months- Providing customer service, while ensuring that customers are satisfied with the company. Providing customer help with their bills, collecting payments, recommending plans and services based on the customer needs, assisting customers with making changes to their account, and helping with insurance claims.
- Promoting to customer service
- Earning a Blue chip in revenue
- Leading group coachings
- Being first line of support for peers
- Assistant Manger Interim
Certified Nursing Assistant
1 Year 3 Months- Dedicated and skilled CNA with years of experience providing patients high-quality patient care in the Nursing home. Showing outstanding skills ensuring all patients I encounter have an amazing experience while under my care. Delivering empathetic and personalized care to meet each patient’s needs. Possess excellent communication and interpersonal skills, with ability to work effectively with a team.
- Team Collaboration
Bakery Sales Associate
1 Year 7 Months- Supervised bakery case freshness, rotating inventory and removing expired items to maintain quality standards.
- Trained associates on bakery sanitation, food safety, and safe handling of equipment and products.
- Coordinated daily merchandising, stocking shelves, displays, and packaged goods for consistent customer availability.
- Assessed customer orders and special requests, preparing bakery items accurately and promptly.
- Maintained clean work areas, sanitizing utensils, fixtures, and production surfaces throughout shifts.
Education
High School Diploma
No Degree - Practical Nursing
- Cosmetology
Certified Nursing Assistant
Skills
Leadership
Teamwork and Collaboration
Active Listening
Interpersonal Skills
Communications
Management
Professionalism
Training
Problem Solving
Customer Service
Certification
Nursing Assistant
Timeline
Certified Nursing Assistant/ PCT
Mercy Health
05.2022 - 09.2026Read More
CSR
Xtend Healthcare
01.2020 - 02.2022Read More
Certified Nursing Assistant
NHC
01.2018 - 04.2019Read More
Customer Service Representative
Asurion
01.2018 - 12.2021Read More
Bakery Sales Associate
Walmart
05.2016 - 12.2017Read More
West Kentucky Community and Technical College
from Cosmetology
Read More
Gateway Academy High School
High School Diploma
Read More
TCAT
No Degree from Practical Nursing
Read More