Mercedes Houillion
Cincinnati
Summary
Enthusiastic and motivated Biology graduate with a solid understanding of biological principles and laboratory techniques. Eager to apply academic knowledge to real-world settings, with a strong interest in contributing to research, healthcare, or forensic projects. Quick learner with excellent attention to detail, problem-solving abilities, and a collaborative mindset. Committed to continuous learning and professional growth in the biological sciences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Bartender
Columbia Sussex Management
06.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Proficient in generating, analyzing, and visualizing data by creating detailed reports and dashboards in Excel.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Front of House Manager
Watermark Retirement
12.2015 - 06.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for residents.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and successfully implemented a comprehensive COVID-19 response plan, ensuring safety protocols, operational continuity, and compliance with public health guidelines.
Education
Bachelor of Science - Biology
University of Cincinnati
Cincinnati04.2023
Skills
- Sterile Technique Familiarity
- Lab safety compliance
- Microscopy proficiency
- Gel Electrophoresis
- Time Management
- Microsoft Word and Excel
- Goal Setting
- Staff Training and Supervision
- Data Collection and Analysis
- Inventory
- Ordering Procedures
Certification
- TIPS Training
Timeline
Head Bartender
Columbia Sussex Management
06.2021 - Current
Front of House Manager
Watermark Retirement
12.2015 - 06.2021
Bachelor of Science - Biology
University of Cincinnati
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