Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercedes Jameson

Tempe,AZ

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Remote Support Specialist

SafeInHome
05.2022 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.

Healthcare Customer Service Representative

Banner University Medical Center
04.2021 - 05.2022
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Supported accounts receivable operations within assigned functions.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Collections Representative

Target
10.2019 - 02.2021
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Personal Health Care Assistant

Trust Home Care
09.2017 - 11.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Maintained entire family's schedule and organized events.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

High School Diploma -

FAIR School Downtown
Minneapolis, MN
06.2019

Skills

  • Helpdesk Operations
  • Recordkeeping Skills
  • Organizational Skills
  • Microsoft Windows and Office
  • Tracking and Documentation
  • Social Skills
  • Customer Communication and Empathy

Certification

CPR/BLS certified

Timeline

Remote Support Specialist

SafeInHome
05.2022 - Current

Healthcare Customer Service Representative

Banner University Medical Center
04.2021 - 05.2022

Collections Representative

Target
10.2019 - 02.2021

Personal Health Care Assistant

Trust Home Care
09.2017 - 11.2019

High School Diploma -

FAIR School Downtown

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Mercedes Jameson