Mercedes Jones
Las Vegas,NV
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice
Intermountain Healthcare
03.2024 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed EKGs, ear lavage's, spirometry, administered injections and other diagnostic tests, contributing to accurate and timely diagnoses.
- Measured weight, temperature, pulse oximetry, respiratory rate and blood pressure.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Documented patient information and updated electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Senior Patient Care Representative
Intermountain Healthcare
02.2022 - 03.2024
- Managed 100+ incoming calls from customers, providing excellent customer service
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Documenting essential information in electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless resolution for the patient
- Effectively identified and resolved patient needs such as scheduling appointments, answering general business and billing questions, connecting patients to their care team, etc
- Utilized effective problem solving techniques to resolve complex customer issues
- Consistently met established productivity, schedule adherence and quality standards
- Eagerly provided a superior level of customer service that is consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, other departments or teams.
Service Analyst
Urgently Roadside Assistance
11.2019 - 01.2022
- Educate service providers on Urgent.ly policies, procedures, terms and conditions, pricing, and insurance requirements
- Respond to provider inquiries concerning payment disputes
- Proactively identify, engage, and onboard new service providers via electronic correspondence and phone calls
- Alert and encourage service providers to install and use Urgent.ly applications, train on their functionality, and perform tests to ensure proper operation
- Evaluate Certificates of Insurance, claim forms, and other records to determine providers' insurance coverage and network eligibility
- Perform data analytics, generate and maintain periodic reports to track complaints, claim information, and payments.
Customer Support Specialist
Urgently Roadside AssistanceNeeds
12.2016 - 11.2019
- Took Inbound/Outbound calls from customers and service providers
- Followed established policies for caller active listening and probing, information gathering, and customer service.
Machinist Tool Room Attendant
Pacific Ship Repair
05.2010 - 11.2015
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling
- Supported production line by signing out and servicing supplies, stored and issued items such as dies, gauges and fixtures
- Repaired tools and improved tooling performance with skilled use of shop grinders and other tools
- Maintained storage lists, files and logs for effective control of tooling
- Assisted manufacturing team with efficient distribution of durable and perishable goods from tool cribs inventory
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Skills
- BLS Certification
- Patient Referral
- Friendly demeanor
- Problem-solving abilities
- Medical Insurance
- Inbound and Outbound Calling
- Electronic Patient Medical Record
- Quality Patient Care
- EMR Systems
- HIPAA
- Medical terminology
Certification
- Certified Clinical Medical Assistant (CCMA)
- BLS/CPR Certification
Timeline
Medical Assistant Apprentice
Intermountain Healthcare
03.2024 - Current
Senior Patient Care Representative
Intermountain Healthcare
02.2022 - 03.2024
Service Analyst
Urgently Roadside Assistance
11.2019 - 01.2022
Customer Support Specialist
Urgently Roadside AssistanceNeeds
12.2016 - 11.2019
Machinist Tool Room Attendant
Pacific Ship Repair
05.2010 - 11.2015
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