Jennifer Drysdale
Temple,Texas
Summary
Dedicated Healthcare Professional experienced in patient care, administrative efficiency, and crisis management. Improved patient outcomes and operational success through effective coordination of referrals and meticulous management of medical records. Committed to continuous growth and delivering high-quality care.
Overview
1
1
Certification
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Medical Assistant
New Windsor Pediatrics and Family Practice
New Windsor, NY
01.2024 - 01.2025
- Administered vaccinations, medications, performed EKGs, spirometry, vision testing, hearing testing, bloodwork, prepared lab specimens, performed HIV, Mono, Covid, Flu, RSV, blood glucose, iron, lead, and strep testing.
- Recorded patient information, measured vital signs, assisted with examinations, scheduled appointments, prepared samples, supported patients with paperwork, performed administrative tasks including scheduling and billing, and updated medical records to ensure accurate patient data.
- Assisted in gynecology exams, suture removals, wellness exams, and urgent care visits.
- Processed insurance pre-authorizations to facilitate patient care and coordinated with hospitals, physicians, healthcare facilities, and emergency personnel to streamline patient services.
Municipal Court Deputy Clerk II
Columbus Consolidated Government
Columbus, Georgia
01.2023 - 01.2024
- Checks and pulls deposit account fraud reports for the criminal docket; researches criminal records to ensure they provide necessary information for the judge to determine sentencing; prints criminal check records for each defendant on the docket; attends court and records disposition for each warrant; fills out court probation for defendants; delivers warrants to court; enters all orders, motions, and notices on the computer.
- Verified dates on checks for warrants on checks brought into the office for warrants; requests certified letters on returned checks; ensures that warrant cards are filled out; issues justice numbers for defendants and prosecutors; assigns warrant numbers for checks; collects money for issuing warrants; enters bad checks into IMCBC.
- Managed special projects for the Court Clerk and Court Coordinator to enhance operational efficiency.
- Provided backup support for criminal and civil docket operations for the criminal and civil docket.
- Performs bookkeeping duties; ensures that monies are accounted for; enters court costs into the Court Maintenance Accounting System; records vouchers; makes weekly bank deposits; reconciles the civil court checking account monthly; print checks for payment to various agencies; prepares bank statements, reports, and stop payment reports for the yearly audit.
- Processed and issued dispossessory warrants for eviction cases; collects court costs; issues justice numbers and case numbers; forwards to the Marshal’s Department; issues FIFAs.
- Reviewed and processed applications for criminal warrants, forwarded to the Sheriff’s Department for service.
- Received and collected court costs for writs of possession; issued justice numbers and case numbers; forwarded paperwork to bookkeeping and Marshal’s Department to ensure accurate processing.
- Executed diverse court operations tasks.
- Skill in the operation of a computer and various software programs.
- Demonstrated effective oral and written communication skills in professional settings.
- Ability to read, write, and perform mathematical calculations.
- Knowledge and level of competency are commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Medical Assisting/ Referral Specialist/ Front Desk/ Checkout
Piedmont Columbus Regional Hospital
Columbus, GA
05.2023 - 10.2023
- The Referral Specialist ensures that all referrals are managed effectively and efficiently for JBACC.
- Coordinated inbound referrals from physicians via calls, emails, and faxes for multiple providers at JBACC.
- Delivered high-level customer service to referring physicians and referred patients.
- Coordinated and completed inbound referrals received from physicians requesting services within JBACC for multiple providers.
- Delivered high-level customer service to referring physicians and referred patients, enhancing overall patient experience.
- Obtained and entered registration data, acquired, and verified all data required to complete the referral process while adhering to established timelines and departmental procedures.
- Completed insurance verification prior to scheduling patient appointments to streamline the referral process.
Social Services Assistant
Department of Defense
Fort Drum, NY
03.2016 - 01.2019
- Social Services position which involves work in direct support of the professional and related social work staff, either in and/or out of the social service office.
- The outside work primarily involves contact with clients, their families, and representatives of community organizations.
- Perform such duties as collecting specific case informingation from individuals and families served and from other neighborhood sources for the use of the supervisor, providing information to persons served about the program's services, requirements, and procedures, providing referral information on community resources, maintaining case files, referral directories, and inform.
- Conducted initial triage of family and collateral contacts to document abuse history and gather medical, work, and personal data.
- Assisted social workers in providing client support and resources. in developing a brief case assessment to identify family problems contributing to the child/spouse abuse dynamic.
- Document suspected cases of child abuse or neglect and report them to authorities.
- Prepare reports of suspected abuse and conduct other administrative functions of case management.
- Prepared reports on suspected abuse and executed administrative functions of case management.
Security Supervisor
Bohemian Hotel
Savannah, GA
08.2011 - 05.2012
- Be aware of the security policies and procedures of the hotel, and ensure these policies and procedures are adhered to.
- Brief officers on functions, VIP arrivals and other events, which will necessitate additional or special preparations.
- Conducted regular operational meetings to review and adjust departmental performance, fostering continuous improvement.
- Conducted regular inspections of front and back of house areas to ensure safety and security compliance.
- Investigate suspicious activities in the hotel.
- Monitored hotel premises for suspicious activities and reported findings to management.
- Maintained hotel logbook on incidents and complaints, ensuring timely referral to appropriate departments for follow-up action.
- Identified and advised Director of Front Office on emerging areas of liability, enhancing overall security and safety measures.
Emergency Room Unit Clerk/Admissions/Scheduling
St. Elizabeth Hospital
Youngstown, Ohio
09.2007 - 06.2009
- Support the mission, vision, and core values of the organization.
- Schedule patient admissions and coordinate beds for inpatient admissions.
- Register all in and outpatient services, ensuring the proper papers are signed and distributed.
- Ensured accurate completion of all registrations to facilitate timely billing.
- Responsible for answering and transferring incoming phone calls and greeting and directing patients and visitors to their destinations.
- Answered and transferred incoming phone calls while greeting and directing patients and visitors to their destinations.
- Use critical thinking skills to perform duties in a high volume, high stress environment.
- Cope with stressful situations and work independently to perform appropriate quantity of work.
- Completed all registrations accurately to facilitate timely billing.
- Adhere to the hospital policies and procedures and attend mandatory in-services.
- Adhered to infection control guidelines to prevent the spread of infections within the hospital.
- Documented patient information on medical charts to ensure accurate records.
- Assist with security by monitoring patient entrances.
- Supported Business Office operations by handling patient inquiries with professionalism and confidentiality.
- Verify co-worker registrations, place lab and radiology orders per written instructions, accurately and timely, and maintain communication with patients, family, providers, nurses and support staff.
- Completed all accurate paperwork for patient transfers and admissions to the hospital or long-term care.
- Maintained all logs, including the No Doc List, Radiology & Culture, Patient Transfer and Admit, Ambulance Rotation, and Associate Medications.
- Fax patient ED charts to appropriate primary care physicians in a timely manner.
Emergency Registration / Hospital Security
Northside Hospital
Youngstown, Ohio
10.2005 - 09.2007
- Assisted nursing staff with direct patient care, answered and transferred phone calls, registered patients, and greeted and assisted patients and visitors.
- Completes registration process and clears inpatients for discharge.
- Verified insurance, communicated co-payments and collections to patients, collected co-pays, and ensured patient understanding of financial responsibilities.
- Executed various tasks assigned by supervisor to support team operations.
- De-escalated difficult or distraught patients and families to maintain a calm environment.
- Worked directly with patients to obtain signatures and complete required forms for state and federal compliance.
- Verified insurance eligibility and obtained copies of insurance cards while visiting patients in their rooms to complete tasks.
- Assisted patients in resolving clerical issues and correcting incorrect identification.
Education
Certificate - EMT B
Temple College
Temple, TX 05.2026 - 08.2026
Master’s Program - Master of Social Work
The University of Texas at Arlington
Arlington, TexasBachelor’s Degree - Liberal Arts Multi-Disciplinary Studies
The University of Texas at El Paso
El Paso, TexasPolice Academy - Law Enforcement
Youngstown State University
Youngstown, Ohio 08.2009 - 05.2011
Skills
- Medical terminology proficiency
- Triage
- Patient care
- Patient management
- Patient crisis intervention
- Behavioral health support
- Patient safety assurance
- Patient advocacy
- Clinical documentation
- Basic respiratory care
- Emergency care procedures
- Comprehensive assessments
- BLS certification
- Health information systems
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Blackboard
- Organizational skills
- Time manager
- Multitasker
- Critical thinking
- Interpersonal communication
- Active listener
- Communications
- Supervisory experience
- Patient-focused care
- Patient management
- Emergency care procedures
- Comprehensive assessments
- BLS certification
Affiliations
National Association of Social Workers
Certification
NHA CCMA Certified, 11/01/25, 11/01/27
EMT-B NREMT Certified 08/2026 expires 03/31/2029. EMS ID:7456-6439-2799
Registry Number:E***9520
Timeline
Certificate - EMT B
Temple College
05.2026 - 08.2026
Medical Assistant
New Windsor Pediatrics and Family Practice
01.2024 - 01.2025
Medical Assisting/ Referral Specialist/ Front Desk/ Checkout
Piedmont Columbus Regional Hospital
05.2023 - 10.2023
Municipal Court Deputy Clerk II
Columbus Consolidated Government
01.2023 - 01.2024
Social Services Assistant
Department of Defense
03.2016 - 01.2019
Security Supervisor
Bohemian Hotel
08.2011 - 05.2012
Police Academy - Law Enforcement
Youngstown State University
08.2009 - 05.2011
Emergency Room Unit Clerk/Admissions/Scheduling
St. Elizabeth Hospital
09.2007 - 06.2009
Emergency Registration / Hospital Security
Northside Hospital
10.2005 - 09.2007
Master’s Program - Master of Social Work
The University of Texas at Arlington
Bachelor’s Degree - Liberal Arts Multi-Disciplinary Studies
The University of Texas at El Paso