Mercedes Karibian
Dallas,TX
Summary
Dynamic and adaptable professional with a proven track record at Southwest Idealease, excelling in customer satisfaction and team training. Skilled in administrative tasks and verbal communication, I bring a blend of reliability and multitasking abilities to meet and exceed employer expectations. Achieved significant improvements in service quality through effective time management and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rental Clerk
Southwest Idealease
01.2022 - Current
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
- Ensured timely delivery and pick-up of rental items, enhancing overall customer experience.
- Assisted in training new employees, ensuring consistent quality of service across the team.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
Caregiver
Ronald Castillo
08.2018 - 07.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Associates - Surgical Technologies
Dallas College
Dallas, TXSkills
- Administrative tasks
- Time management abilities
- Record-keeping
- Adaptability
- Hospitality and accommodation
- Multitasking Abilities
- Reliability
- Verbal Communication
Certification
BLS CPR, AED and First Aid certification
Timeline
Rental Clerk
Southwest Idealease
01.2022 - Current
Caregiver
Ronald Castillo
08.2018 - 07.2022
BLS CPR, AED and First Aid certification
Associates - Surgical Technologies
Dallas College
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