Mercedes Leon
Glendale,CA
Summary
Dynamic and dedicated professional with a clean driving record and exceptional customer service skills honed at Lyft Driver Hub. Recognized for enhancing customer satisfaction through effective problem-solving and timely deliveries. Proven ability to manage time efficiently while maintaining safety protocols and a flexible schedule in fast-paced environments.
Professional hospitality expert with strong background in training and mentoring staff. Known for effective communication, fostering teamwork, and adapting to changing needs. Skilled in delivering exceptional customer service, maintaining high standards, and ensuring operational efficiency. Consistently drives results through collaboration and reliability.
Overview
30
30
years of professional experience
Work History
Lyft Driver
Lyft Driver Hub
San Francisco, CA
03.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Waitress Trainer
Dennys Corp
Los Angeles, CA
08.1995 - 05.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
Education
High School Diploma -
Eagle Rock Highschool
Los Angeles, CA06-1997
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- GPS and route planning
- Flexible schedule
- Safety protocols
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lyft Driver
Lyft Driver Hub
03.2022 - Current
Waitress Trainer
Dennys Corp
08.1995 - 05.2020
High School Diploma -
Eagle Rock Highschool