Mercedes Lopez
Paramount,CA
Summary
At Chipotle Mexican Grill, spearheaded a service team, enhancing customer satisfaction through expert complaint resolution and staff development. Bilingual proficiency and leadership skills led to a notable improvement in service quality, fostering a safe and efficient work environment. Achieved a significant boost in patronage by transforming service challenges into loyalty opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
06.2011 - 02.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Maintained detailed records of food temperatures during cooking processes following established regulatory requirements aimed at promoting food safety.
- Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
Facility Assistant
Barbara J Riley Community and Senior Center
06.2007 - 01.2018
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
- Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Provided support and services related to mail and deliveries.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel. Managed approximately 30 incoming calls, Emails and faxes per day from customers.
Education
High School Diploma -
John Glenn High School, Norwalk Ca
13520 Shoemaker Ave, Norwalk Ca 9065006.2006
Associate of Science -
Cerritos Collage Edu
11110 Alondra Blvd, Norwalk Ca 90650Skills
Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Trustworthy and Honest
- Workflow Management
- Time Management
- Customer Service
- Goal-Oriented
- Team Collaboration and Leadership
- Workplace Safety
- Office Administration
- Policy and Procedure Enforcement
- Technical Troubleshooting
- Relationship Building
- Bilingual English and Spanish
- Teamwork and Collaboration
- Scheduling and Coordinating
- Computer Skills
- Multiple Priorities Management
- Leadership Development
- Employee Relations
- Documentation And Reporting
- Crew Leadership
- Employee Supervision
- Safety Protocols Adherence
- Maintenance knowledge
- Building Maintenance
- Lock and Key Management
- Effective Communication
- Cash Handling
- Customer service expertise
- Microsoft Excel
- Employee Training
- Goal Setting
- Interpersonal Communication
- Safety Monitoring
- Time management abilities
Timeline
Service Manager
Chipotle Mexican Grill
06.2011 - 02.2021
Facility Assistant
Barbara J Riley Community and Senior Center
06.2007 - 01.2018
High School Diploma -
John Glenn High School, Norwalk Ca
Associate of Science -
Cerritos Collage Edu