Alano DiCerbo
Butler,PA
Summary
Service Manager at Chipotle Mexican Grill with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in team training and process improvement, I successfully implemented strategies that reduced wait times and optimized inventory management. Recognized for leadership and critical thinking, driving exceptional service delivery and team performance.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
09.2023 - Current
- Led team to achieve operational excellence in service delivery and customer satisfaction.
- Trained and mentored staff on company standards and efficient service practices.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
Education
Associate of Science - Criminology
Butler County Community College
Butler, PA05-2026
Skills
- Customer service excellence
- Team training and mentoring
- Operational efficiency
- Process improvement
- Inventory management
- Performance monitoring
- Customer feedback analysis
- Sales support initiatives
- Team leadership
- Multitasking and organization
- Customer service
- Critical thinking
- Reliable and responsible
Timeline
Service Manager
Chipotle Mexican Grill
09.2023 - Current
Associate of Science - Criminology
Butler County Community College