Andrea L Henriquez Guerrero
Houston,TX
Summary
Adept at enhancing customer experiences and streamlining service operations, I excelled as a Service Manager at Galleria Frozen Yogurt, where I significantly improved team performance and customer satisfaction. Skilled in cash handling and customer service excellence, I consistently met SLAs and resolved complaints, demonstrating a commitment to operational efficiency and client happiness.
Overview
3
3
years of professional experience
Work History
Service Manager
Galleria Frozen Yogurt
02.2021 - 08.2022
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Cashier
99 Cents Only Stores
09.2022 - 04.2024
Education
12 - Hispanic-American Studies
Bellaire High School
Bellaire, TX07.2024
Skills
- Product restocking
- Cash Register Operation
- Drawer balancing
- Payment Processing
- Customer Service
- Customer Assistance
- ID Verification
- Cash Handling
- Returns processing
- Product Recommendations
- Liquor Law Compliance
- Cash Drawer Balancing
- Point-of-sale system operation
- Reports and documents
- Cleaning and sanitizing
- Customer Relations
- Money Handling
- Customer service excellence
Timeline
Cashier
99 Cents Only Stores
09.2022 - 04.2024
Service Manager
Galleria Frozen Yogurt
02.2021 - 08.2022
12 - Hispanic-American Studies
Bellaire High School