Naviyah Agnew
Dallas,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier/Customer Service Manager
Seven Eleven
Dallas, TX
2025.08 - 2026.01
- Processed customer transactions accurately and efficiently at a convenience store.
- Maintained a clean and organized checkout area for customer satisfaction.
- Assisted customers with product inquiries and provided excellent service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier/Customer Service Representative
Boston Market
Lancaster, Texas
2024.08 - 2025.05
- Processed customer transactions accurately and efficiently at a fast-paced restaurant.
- Assisted customers with menu selections and answered product-related questions.
- Maintained cleanliness and organization of the cashier area throughout shifts.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Customer Service Representative
Teleperformance
Mesquite, Texas
2023.11 - 2024.06
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer interactions through phone and chat support channels.
- Documented customer feedback and reported issues to management.
- Provided support during high-volume periods to ensure timely responses.
- Utilized CRM software to track customer interactions and maintain records.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
GED High School Equivalency Diploma
Lake Charles, LASkills
- Customer service
- Effective communication
- Problem resolution
- Cash handling
- Active listening
- Sales expertise
- Complex Problem-solving
- Product restocking
- Customer assistance
- Empathy and patience
- Inventory control
- Staff mentoring
- Professionalism and courtesy
- Transaction handling
- Clear communication
- Basic math
- POS systems
Timeline
Cashier/Customer Service Manager
Seven Eleven
2025.08 - 2026.01
Cashier/Customer Service Representative
Boston Market
2024.08 - 2025.05
Customer Service Representative
Teleperformance
2023.11 - 2024.06
GED High School Equivalency Diploma