Mercedes Lugo

• Welcomed guests and managed check-in and check-out processes efficiently.
• Coordinated room assignments and ensured accurate reservations management.

* Manage daily logs

• Handled guest inquiries and resolved complaints with professionalism.
• Maintained cleanliness and organization of the front desk area consistently.
• Answered phones, responded to inquiries, and took messages.

• Maintain sign out/in log of all parents/guardians picking up children.
• Watched and redirected inappropriate student behavior.
• Complied with strict safety and organizational regulations, policies, and procedures.
• Served as positive role model, promoting healthy interpersonal behaviors.
• Sparked imagination by helping children discover new things each day.
• Monitored children's activities to verify safety and wellbeing.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Assisted in potty training and toilet hygiene.
• Read stories, sang songs and facilitated creative play.

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing and copying.
• Organized office supplies and kept office stocked with needed resources to operate smoothly.
• Answers telephones pleasantly and directed to appropriate staff.
• Maintain sign in/out log for students.
• Verified parents/guardian identification card to records to assure the individual is authorized to pickup the student.
• Alert staff when parent arrive for scheduled meetings.

• Maintained cleanliness and organization of front desk area.
• Answered parents telephone calls promptly and appropriately handled needs.
• Welcomed each new arrival pleasantly and made sure every child was appropriate for every school day.
• Maintained sign in/out sheet, collect identification to make sure the individual is listed as parent or guardian for pickup.
• Collected deposits, fees, and payments.

• Supervised children of various ages on playground and field trips.
• Helped children with homework assignments.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Encouraged children's emotional and social development.
• Implemented daily routines and activities to stimulate and engage children.
• Provided support and guidance to children in conflict resolution.
• Worked closely with fellow staff members in developing and implementing educational and recreational activities.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.