Mercedes Manfredo
Dayville,CT
Summary
Dependable team player with solid background in fulfillment and customer service. Highly productive, organized and efficient while maintaining customer satisfaction. Has strong willingness to learn new skills.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Kohl's
Dayville, Connecticut
10.2024 - 01.2025
- Processed customer orders accurately and efficiently for timely fulfillment.
- Restocked items to maintain inventory levels and enhance customer satisfaction. to maintain inventory levels.
- Collaborated with team members to streamline workflow and optimize operations.
- Organized merchandise on shelves to maintain a neat shopping environment.
Guest Advocate
Target
Dayville, CT
11.2021 - 09.2024
- Resolved customer complaints in a professional manner.
- Assisted guests with inquiries and resolved issues promptly.
- Educated guests on promotions and loyalty programs available.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Education
CT State Department of Education GED Certificate
Dayville, CTSkills
- Customer relationship management
- Team collaboration
- Conflict resolution
- Order processing
- Stock replenishment
- Merchandising techniques
Timeline
Fulfillment Associate
Kohl's
10.2024 - 01.2025
Guest Advocate
Target
11.2021 - 09.2024
CT State Department of Education GED Certificate