Jonyale Brown
Port Orange,FL
Summary
Dedicated and accomplished Enrollment Specialist with a proven track record at Daytona State College. Known for exceptional training abilities, having onboarded and guided numerous new hires across campuses, ensuring seamless team integration and high productivity. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Enrollment Specialist
Daytona State College
03.2020 - Current
- Provide comprehensive support for enrollment, admissions, and student accounts through various channels (phone, email, chat, and in person), guiding prospective and current students through a seamless enrollment experience.
- Train all new hires on enrollment, admissions, and student accounts procedures.
- Adapted quickly to remote work during COVID, operating from home for 4 months and efficiently managing inquiries through virtual platforms (email, Zoom, Teams) while maintaining high productivity and responsiveness.
- Resolve registration issues, process residency documentation, review and process official high school and college transcripts.
- Handle a range of student account functions, including processing tuition payments, schedule adjustments, issuing campus IDs and parking permits, and assisting students with password resets and account troubleshooting.
Payroll Specialist
Intuit QuickBooks – Sykes
08.2018 - 08.2020
- Efficiently handles inbound payroll inquiries in a high-volume call center.
- Trained new hires on payroll systems, company procedures, and compliance regulations.
- Documented each client interaction in the call tracking system to maintain an organized record of all communications.
- Achieved "Employee of the Month" for 3 consecutive months, consistently maintaining top departmental statistics and demonstrating exceptional work performance in a fast-paced environment.
- Worked remotely for 7 months during COVID, and managed approximately 30 incoming calls, emails and chats per day from customers.
Sales Associate
Dillard’s- Volusia Mall Daytona
02.2017 - 09.2018
- Provided positive first impressions to welcome existing, new, and potential customers.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Roz and Ali- Tanger Outlet Daytona
09.2016 - 02.2017
- Provided exceptional customer service by assisting shoppers with product inquiries, upselling, and processing transactions in a fast-paced retail environment.
- Supported inventory management, including stock replenishment, merchandising, and maintaining a well-organized sales floor.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Office Assistant
Center for Women and Men- Daytona State College
05.2013 - 12.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees. by organizing orientation materials and ensuring proper documentation.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Applied Science (BAS) in Supervision and Management Concentration -
Daytona State College
Daytona Beach, FL.05-2024
Associates of Arts Degree (A.A) -
Daytona State College
Daytona Beach, FL.12-2014
Skills
- Exceptional communication
- Remote Work Efficiency
- Virtual Collaboration
- Time Management
- Digital Communication
- Self-Motivation & Discipline
- Tech-Savvy
- Customer Support
- Data Entry & Management
- Problem-Solving
- Training & Development
- Online Chat
Timeline
Enrollment Specialist
Daytona State College
03.2020 - Current
Payroll Specialist
Intuit QuickBooks – Sykes
08.2018 - 08.2020
Sales Associate
Dillard’s- Volusia Mall Daytona
02.2017 - 09.2018
Sales Associate
Roz and Ali- Tanger Outlet Daytona
09.2016 - 02.2017
Office Assistant
Center for Women and Men- Daytona State College
05.2013 - 12.2016
Bachelor of Applied Science (BAS) in Supervision and Management Concentration -
Daytona State College
Associates of Arts Degree (A.A) -
Daytona State College
Similar Profiles
Charlotte BoswellCharlotte Boswell
Student Hairstylist at Daytona State CollegeStudent Hairstylist at Daytona State College
Mayra Jossette RamosMayra Jossette Ramos
Lab Assistant at Cosmetology Department, Daytona State CollegeLab Assistant at Cosmetology Department, Daytona State College
Diana TataDiana Tata
Professor at Daytona State CollegeProfessor at Daytona State College