Mercedes Mendoza
Phoenix,AZ
Summary
Facility management professional with proven ability to oversee and optimize building operations. Skilled in maintenance, safety protocols, and vendor management. Strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable to changing needs, ensuring efficient facility operations.
Overview
12
12
years of professional experience
Work History
Facility Manager
SP Plus Parking
Phoenix, AZ
09.2023 - 04.2025
- Oversaw day to day operations of the facility maintenance, ensuring system and equipment were functioning properly
- Managed a team of 5 maintenance techs, providing guidance and support to ensure an efficient workflow
- Developed and maintained relationships with vendors and contractors for repairs, renovations, and equipment purchases
- Ensured compliance with safety regulations by conducting regular inspections and training sessions for staff
CSR (Customer Service Rep) Remote
Sage Counseling
Phoenix, AZ
11.2021 - 09.2023
- Provided administrative support to SAGE clients who are enrolled in SAGE Counseling
- Assist in researching attendance or payment discrepancies
- Attended to email inbox and other messages in a timely manner
- Answer all incoming calls
- Created new accounts for new clients/ referrals
- Scheduled new clients for orientation
Administration Supervisor
A New Leaf- Phoenix Day
Phoenix, AZ
06.2013 - 07.2021
- Provide and process enrolling families with paperwork and information to complete enrollment.
- Schedule and track attendance for all teachers.
- Manage front desk and all related duties including phones and assisting teachers and families with any questions regarding payments and adjustments
- Process tuition payments including past due balances and adjustments.
- Authorize participation in government childcare assistance and scholarship programs.
- Accounting specialist (DES billing, CACFP billing, FTF billing, tuition billing and enrollment payment contracts).
- Collect CACFP daily meal count sheets and ensure completeness and accuracy.
- Answered telephones and assist callers by providing information.
- Answered questions from prospective parents regarding availability for enrollment.
- Scheduled enrollment tours for the center director.
- Created new student files, made sure all paperwork submitted correctly before student’s first day of attendance.
- Collected tuition payments and recorded in ProCare
- Promoted to Administration Supervisor, August 2018
Education
Office Administration - GED
Phoenix Job Corps
Phoenix, AZSkills
- Accepts Challenges
- Able to Maintain Confidentiality
- Ability to answer high volume phone calls
- Assertive
- Cash Handling skills
- Competitive
- Computer skills: Microsoft Office
- Excel
- Word
- PowerPoint
- Productive
- Professional
- Resolves customer Issues
- Self-Starter
- Self-Motivated
- Supportive
- Team Leader
- Team Player
Timeline
Facility Manager
SP Plus Parking
09.2023 - 04.2025
CSR (Customer Service Rep) Remote
Sage Counseling
11.2021 - 09.2023
Administration Supervisor
A New Leaf- Phoenix Day
06.2013 - 07.2021
Office Administration - GED
Phoenix Job Corps