Mercedes Mercado
San Diego,CA
Summary
Dedicated EVS Technician at Scripps Mercy Hospital Chula Vista, recognized for enhancing patient satisfaction through meticulous sanitation and adherence to healthcare standards. Proven reliability and strong communication skills foster a positive environment, while expertise in biohazard cleanup ensures safety and compliance. Committed to maintaining high cleanliness standards for optimal patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
EVS Technician
Scripps Mercy Hospital Chula Vista
08.2020 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Ticket Agent
Greyhound
01.2017 - 11.2019
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Merchandise Coordinator
Target
10.2007 - 03.2016
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
Education
Accounting Certification - Accounting
El Dorado College
San Diego, CA11-1995
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
- Cleaning protocols
- Cross-contamination prevention
- Chemical handling
- Biohazard cleanup
- Safety protocol adherence
- Safety standards and protocols
- Strong work ethic
- Sweeping and mopping
- Decision-making
- Trash collection and removal
- Restroom servicing
- Adaptable and flexible
- OSHA compliance
- Communication and interpersonal skills
- Productivity and time management
- New employee training
- Time management
- Excellent communication
Certification
- [Area of expertise] License - [Timeframe]
Languages
Spanish
Full Professional
Timeline
EVS Technician
Scripps Mercy Hospital Chula Vista
08.2020 - Current
Ticket Agent
Greyhound
01.2017 - 11.2019
Merchandise Coordinator
Target
10.2007 - 03.2016
Accounting Certification - Accounting
El Dorado College
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