Mercedes Montgomery
Summary
Dynamic and results-driven professional with extensive experience at Guardian Cleaners LLC, excelling in team management and employee performance. Proven track record in multi-unit operations, fostering high-performing teams through effective coaching and training. Adept at inventory control and enhancing customer satisfaction, consistently achieving operational excellence across diverse locations.
Overview
8
8
years of professional experience
Work History
Upper Level Area Supervisor
Guardian Cleaners LLC
06.2021 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations in four cities.
- Collaborated with HR department for recruitment, selection, payroll and onboarding of employees, resulting in the formation of high-performing teams.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
Assistant General Manager
Planet Fitness
07.2017 - 09.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Education
High School Diploma -
Bosse High School
Evansville, IN05-2017
Skills
- Team management
- Task delegation
- Multi-unit management
- Employee performance management
- Inventory control
- Equipment inspection
- Sales tracking
- Customer service oversight
- Goal setting and achievement
- Problem anticipation and resolution
- Staff coaching and training
- Handling complaints
Timeline
Upper Level Area Supervisor
Guardian Cleaners LLC
06.2021 - Current
Assistant General Manager
Planet Fitness
07.2017 - 09.2024
High School Diploma -
Bosse High School
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