Benny Choma
Overview
4
4
years of professional experience
Work History
Level 4 Area Manager Intern
AMAZON
03.2022 - 09.2022
- Managed daily operations, coordination, and supervision of 25 associates, ensuring task assignments, rate quotas, and enforcing company policy
- Oversaw the packing and delivery operations for up to 10,000 parcels per day
- Evaluated team members' performance, including coaching, recognition, effectiveness of training programs, and disciplinary actions
- Conducted daily meetings with workforce to communicate performance results and management objectives increasing efficiency by 11%.
INTERNSHIP PROJECT
- Enhanced productivity by a 15% increase in units picked per hour, while utilizing BMI metrics to track and optimize associates' performance
- Analyzed and produced daily and weekly metrics reports, to identify productivity bottlenecks, and recurrent issues suggesting areas for improvement
- Collaborated with management at various levels to implement a new training program for associates, resulting in a 20% reduction in idle time and a 30% increase in productivity
- Used Excel and PowerPoint skills to simplify data analysis, and assist with data-driven decision-making, resulting in enhanced project efficiency.
Office Associate
BOB'S DISCOUNT FURNITURE
10.2018 - 01.2021
- Fulfilled all retail sales duties in a high-end sales showroom handling over 600 pieces of incoming and outgoing correspondence
- Maintained and updated office financial records with meticulous attention to detail, accurately processing over 300 data entries through excel
- Efficiently Handled returns, deliveries, and service coordination, as well as loan application procedures through SAP, improving customer satisfaction scores by 10%
- Maintained extensive product knowledge and received a 90% positive rating for effectively conveying product features and benefits, as reported in customer surveys
- Cultivated strong customer relationships, resulting in a 20% repeat-customer rate, contributing to consistent revenue growth and customer loyalty.
Education
Certified in Google Analytics -
Certified Business Information Technology -
B.S. Business Administration & Minor in Marketing -
George Mason university
07.2024
A.S. in Business Administration -
Northern Virginia Community College
05.2020
Skills
- Order fulfillment
- Team management
- MS office suites
- Oracle
- SAP
- Sales
- Customer satisfaction and relationship management
- Data analysis and performance metrics
- Process improvement and implementation
- Time management and prioritization
- Communication and collaboration
- Problem-solving and decision-making
- Analytical and Critical Thinking
Languages
Fluent in English
Native in French
Timeline
Level 4 Area Manager Intern
AMAZON
03.2022 - 09.2022
Office Associate
BOB'S DISCOUNT FURNITURE
10.2018 - 01.2021
INTERNSHIP PROJECT
Certified in Google Analytics -
Certified Business Information Technology -
B.S. Business Administration & Minor in Marketing -
George Mason university
A.S. in Business Administration -
Northern Virginia Community College
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