Mercedes Morgan
Little Rock,AR
Summary
Experienced customer service representative with a 7-year proven track record of delivering exceptional service to clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nurse Aid
Blossoms
07.2022 - 11.2024
- Maintained high standards of attentive care to ensure residents' well-being.
- Manage programs to enhance resident involvement.
- Maintained hygienic conditions in living quarters.
Ship Dock
Amazon
07.2021 - 07.2022
- Conducted package inspections
- Assisted in loading cargo onto outgoing trucks
- Coordinated with other departments to ensure timely shipments
Guest Services Representative
Comfort Inn Suites
01.2021 - 08.2021
- Enhanced customer experience through superior service.
- Handled timely processing of guest arrivals and departures.
- Ensured accurate payment processing.
- Processed check-ins for 50-75 guests each evening.
General Merchandise Associate
Kroger
04.2020 - 07.2021
- Enhanced client experience by maintaining high standards of customer care.
- Enhanced transaction efficiency through effective check-out processing.
- Sustained a neat and efficient store environment to maximize customer enjoyment.
- Led team towards superior standards.
- Guided unit operations to maximum productivity.
Sales Floor Associate
Walmart
11.2018 - 01.2021
- Transforms customer engagement with customized approaches.
- Handles financial interactions and supports digital order assistance.
- Handles customer inquiries and questions with professionalism
- Maintains organized and fully stocked displays.
Education
Medical Assistant
Arkansas Education Career Training
Little Rock11.2024
Certified Nurse -
Arkansas Career Training of The Ozarks
Lonoke, AR07.2022
High School Diploma -
ParkView Highschool
05.2017
Skills
- Organizational Time Skills
- Clear Communication
- Effective Problem Resolution
- Flexible Mindset
- Engaged Listening Skills
Certification
CPR and Basic Life Saving
Timeline
Certified Nurse Aid
Blossoms
07.2022 - 11.2024
Ship Dock
Amazon
07.2021 - 07.2022
Guest Services Representative
Comfort Inn Suites
01.2021 - 08.2021
General Merchandise Associate
Kroger
04.2020 - 07.2021
Sales Floor Associate
Walmart
11.2018 - 01.2021
High School Diploma -
ParkView Highschool
Medical Assistant
Arkansas Education Career Training
Certified Nurse -
Arkansas Career Training of The Ozarks