Mercedes Mortensen
Millcreek
Summary
Critical thinking and patient-focused healthcare professional with rich experience utilizing best evidence-based practices and streamlining clinical procedures. Excel at assessing symptoms/fluctuations in patient conditions and altering treatment plans/medications accordingly. Skilled at developing and executing quality treatment plans and documenting suitable treatments while delivering compassionate support to patients’ families. Proven expertise in delivering patient care, guiding recovery, and promoting long-term health outcomes. Track record in managing critical care in fast-paced emergency settings, providing evidence-based care plans, and ensuring continuity of care. Adept at collaborating with teams to optimize patient outcomes, reduce hospital readmissions, and deliver holistic health coaching for diverse populations. Specialized in fostering patient-centered approaches to expedite recovery, improve lifestyle habits, and support sustainable wellness goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Nurse Practitioner
Intermountain Healthcare
Murray
03.2025 - Current
- Provided comprehensive patient assessments and developed individualized care plans.
- Collaborated with interdisciplinary teams to ensure optimal patient outcomes.
- Educated patients on health management and disease prevention strategies.
- Conducted routine and specialized examinations to diagnose health conditions.
- Advocated for patient needs within healthcare systems and community resources.
- Facilitated training sessions for nursing staff on best practices and protocols.
- Maintained detailed records of patient visits, diagnoses, treatments, and test results in electronic health record systems.
- Reviewed lab results and imaging studies to make accurate diagnoses and develop treatment plans.
- Prescribed medications based on patient needs and current clinical standards of care.
Nurse Practitioner
Elevation Primary and Palliative Care
01.2024 - Current
- Conducted thorough patient assessments in-home and assisted living settings with focus on identifying early signs of potential health issues and improving patient outcomes.
- Prescribed medications and treatment plans in alignment with patient needs to accelerate recovery and manage chronic conditions effectively.
- Fostered collaboration with healthcare team members and community partners to strengthen care networks and provide comprehensive patient support.
- Designed and executed customized patient treatment plans, driving improved health outcomes and elevating patient satisfaction levels.
- Directed and analyzed lab tests and diagnostics to enhance diagnostic accuracy and for timely, effective treatment strategies.
- Ensured precise and timely documentation in electronic and paper records to enhance communication and care continuity across healthcare teams.
- Devised and optimized provider travel zones, reducing travel time and fuel costs, streamlining scheduling, and boosting provider efficiency in patient visits.
- Led targeted marketing initiatives in assisted living facilities, driving patient acquisition and contributing to measurable increase in company’s patient base and visibility.
Nurse Practitioner
Men’s Hormone Replacement Clinic
01.2023 - 01.2024
- Offered specialized consultations for male patients with hypogonadism symptoms to facilitate personalized treatment plans for improved hormone balance and quality of life.
- Coordinated and interpreted lab tests to tailor treatments based on clinical evidence, optimizing patient outcomes and ensuring precision in care for hormonal imbalances.
- Maintained meticulous documentation in both digital and written records to foster continuity of care and enable patient management across care team.
- Trained and supervised support staff in adherence to best practices to improve team efficiency and elevate patient interactions and care quality.
- Enhanced patient care quality and outcomes by integrating latest evidence-based practices, positioning clinic at forefront of hypogonadism management strategies.
- Designed and launched protocols for women’s weight management program, driving 10% increase in weekly patient volume and enhancing program reach and engagement.
- Streamlined prescription protocols in the testosterone clinic, clarifying care boundaries with primary providers to enhance patient satisfaction, improve treatment efficiency, and reduce provider workload.
Nurse Practitioner
Restorative Health Primary Care
01.2021 - 01.2023
- Conducted patient consultations for Ketamine infusion therapy to offer evidence-based guidance on treatment for mood disorders and chronic pain, resulting in improved patient outcomes.
- Delivered comprehensive primary care to adult and geriatric patients, promoting wellness and managing chronic conditions to enhance quality of life and patient satisfaction.
- Partnered with multidisciplinary healthcare teams, streamlining communication and achieving holistic care that addressed patient needs across all stages of treatment.
- Established and executed tailored patient management plans for continuity of care and fostering consistent progress toward health goals.
- Evaluated patients for medical cannabis eligibility in compliance with Utah state laws, which expanded access to legal, therapeutic treatment options for qualifying patients.
- Established cost-effective IV infusion procedure, reducing expenses and enhancing patient comfort, which improved patient experience and operational efficiency.
- Developed staffing protocol to allocate additional time for walk-in patients, boosting patient satisfaction and streamlining clinic flow for unplanned visits.
Registered Nurse
John Muir Medical Center
01.2003 - 01.2021
- Maintained precise, comprehensive patient records to support sound decision-making and ensure continuity of care within interdisciplinary teams.
- Adapted treatment plans based on patient response and changing conditions, optimizing therapeutic outcomes and minimizing recovery times.
- Collaborated with multidisciplinary healthcare teams to assess, plan, and evaluate care, creating cohesive patient care strategies that improved health outcomes and efficiency.
- Monitored and documented changes in critically ill patients' conditions for rapid response to evolving symptoms.
- Led and mentored nursing and healthcare support staff, promoting skill development and adherence to care standards to elevate patient service quality across the unit.
- Contributed to quality improvement initiative for optimal peripheral IV change frequency, enhancing patient satisfaction scores and generating cost savings for hospital.
- Developed and implemented an 'Outstanding Care' card program for patient rooms, enabling recognition of exceptional staff care and fostering employee morale and engagement.
- Initiated flexible shift program offering 12-hour shifts for nurses, reducing weekly workdays, which increased nurse satisfaction and led to successful hospital-wide adoption.
- Neuro/Trauma ICU
Registered Nurse
University of Utah Hospital
Salt Lake City
09.2017 - 03.2019
- Administered medications and treatments as prescribed by healthcare providers.
- Educated patients and families on effective health management and self-care practices.
- Documented patient information accurately in electronic health records systems.
- Implemented infection control protocols to ensure safety within the facility.
- Assisted in emergency situations, providing critical support and care.
- Utilized critical thinking to assess clinical situations promptly and effectively.
- Collaborated with multidisciplinary teams to create personalized treatment plans for patients.
- Assessed, planned, implemented, and evaluated nursing care for assigned patients.
Registered Nurse
Holladay Instacare
Salt Lake City
08.2017 - 01.2019
- Educated patients and families on effective health management and self-care practices.
- Documented patient information accurately in electronic health records systems.
- Assisted in emergency situations, delivering critical care and support.
- Assessed patient conditions to prioritize care requirements in fast-paced environments.
- Administered medications and treatments per established protocols and guidelines.
- Monitored, collected, and documented patient vital signs consistently.
- Implemented care plans, continuously reassessing patient conditions for optimal outcomes.
CNA, LPN, And Registered Nurse
IHC Floatpool
Salt Lake City
04.1997 - 01.2003
- Monitored vital signs and reported changes to nursing staff.
- Maintained accurate patient records and documentation.
- Educated patients on basic health practices and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Home Health Aide
Community Nursing Services
Salt Lake City
01.1992 - 04.1997
- Assisted patients with daily living activities and personal care needs.
- Monitored patient health by checking vital signs and reporting changes.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained a clean and safe environment for patients in their homes.
- Communicated effectively with healthcare teams to ensure coordinated care plans.
- Documented patient progress and care activities in accurate reports for review.
Education
Adult-Gerontology Primary Care Nurse Practitioner - Nursing
University of South Alabama
Mobile, AL05-2021
Bachelor's degree in Nursing B.S.N. - Nursing
University of Utah
Salt Lake City, UT05-2016
Skills
- Clinical operations management
- Healthcare quality improvement
- Prescription management
- Patient assessment and education
- Effective communication skills
- Team leadership and collaboration
- Problem solving strategies
- Diagnostic reasoning and care planning
- Interprofessional collaboration
- Patient-centered care excellence
- Medical support services and medication administration
- Privacy and safety protocols
- Leadership development and documentation accuracy
Certification
- American Association of Nurse Practitioners (AANP), 2021 – 2026, Adult-Gerontology Primary Care Nurse Practitioner
- Basic Life Support (BLS), 2024 – 2026, American Heart Association (AHA)
Timeline
Nurse Practitioner
Intermountain Healthcare
03.2025 - Current
Nurse Practitioner
Elevation Primary and Palliative Care
01.2024 - Current
Nurse Practitioner
Men’s Hormone Replacement Clinic
01.2023 - 01.2024
Nurse Practitioner
Restorative Health Primary Care
01.2021 - 01.2023
Registered Nurse
University of Utah Hospital
09.2017 - 03.2019
Registered Nurse
Holladay Instacare
08.2017 - 01.2019
Registered Nurse
John Muir Medical Center
01.2003 - 01.2021
CNA, LPN, And Registered Nurse
IHC Floatpool
04.1997 - 01.2003
Home Health Aide
Community Nursing Services
01.1992 - 04.1997
Adult-Gerontology Primary Care Nurse Practitioner - Nursing
University of South Alabama
Bachelor's degree in Nursing B.S.N. - Nursing
University of Utah