Hi, I’m
Mercedes Murphy
Pittsburg,CA
Summary
Experienced in high-paced environments, and developed strong organizational and multitasking abilities in collaborative settings. Transitioning into a new field, leveraging skills in project management and communication. Aiming to bring meticulous attention to detail and resourcefulness to new and challenging roles.
Overview
11
years of professional experience
Work History
Lawrence of Livermore National Labs
Surveillance, Security, Scheduling Coordinator
11.2024 - Current
Job overview
- Coordinating internal communication
- Provides support to organize and maintain data in the hearing conservation program (and other similar programs), by OSHA, and DOE standards, while maintaining confidentiality of the medical records
- Managed scheduling timeline for successful completion of rosters and certifications
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced missed appointments or disqualified certificates
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives
- Increased client satisfaction by facilitating clear and consistent communication with employees and their supervisors
Lawrence of Livermore National Labs
Administrator Assistant/Health Services
06.2023 - 11.2024
Job overview
- Performed routine clerical tasks by scanning, filing, and copying documents
- Composed, edited, and prepared correspondence and other department documents
- Managed incoming mail and correspondence, distributing items as necessary while maintaining the confidentiality of sensitive materials
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members
- Ensured timely completion of projects by monitoring progress and following up with team members when necessary
- Provided exceptional administrative support during events, including setup, registration assistance, and on-site coordination
Muir Obstetrics & Gynecology
Front End Office Supervisor
11.2021 - 05.2023
Job overview
- Develop practical training programs to impart knowledge and improve individual skill sets
- Supervised 10 employees with 2 locations
- Assisted in development of internal policies related to FMLA compliance
- Review historical records to determine benefit eligibility for services/ Explained benefits of service with co-pay and out of pocket expensive
- Submitted claims to insurance companies
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Assisted clients with completion of paperwork for disability insurance claims
- Compiled data from various sources including medical records, employment history, and personal statements into case files
Veritas Plastic Surgery
Medical Receptionist/Medical Assistant
12.2019 - 12.2020
Job overview
- Maintain knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Assisted with surgery scheduling (Cosmetic &Medical)
- Maintain current working knowledge of CPT and ICD-IO coding principles, government regulation, protocols, and third-party billing requirements
- Created daily, weekly, and monthly reports for management staff
- Completed registrations for laboratory work, surgical procedures and radiology
- Answered phone calls and messages for two physician two medical facility, scheduling appointments, and handling patient inquiries
John Muir Medical Group
Medical Receptionist
01.2018 - 12.2019
Job overview
- Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling patients
- Confirm patient information, collect copays, and verified insurance
- Manage multi-line phone systems
- Respond to patient inquiries and request/resolve issues efficiently and professionally
- Schedule procedures in conjunction with Patient Coordinator Monitored shared email in-boxes and ensure inquiries were addressed
- Schedule for 10 Providers / 3 locations
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments
Gladstone Clinic
Back Office Coordinator, Medical Assistant
01.2017 - 02.2019
Job overview
- Supervised 6 employees
- Instruct new hires on administrative procedures and company policies, closely checking work to verify performance
- Check patient data including insurance
- Demographic and health history to ensure all information is current
- Educate patients about medications, procedures, and physician's instructions
- Managed Surgery schedule for cosmetic and medical appointments
Elite MD
Front/Back Office - Medical Assistant
04.2014 - 12.2016
Job overview
- Prepare daily charts by creating and updating electronic health records system data prior to patient visits
- Schedule appointments for patients via phone and in person
- Perform examinations and develop treatment plan in coordination with specialist
- Provide administrative support for five physicians
- Managed 3 rooms with up to 35 patient per day
Education
HEALD CollegeConcord, CA
Associate of Science Degree from Medical Office / Medical Assistance
Mt DiabloConcord, CA
High School Diploma
Skills
- Outlook Calendaring
- TIME
- Microsoft Teams
- L-Train
- Meeting Scheduling
- Front office operations
- Verbal Communication
- File Organization
- Scheduling appointments
- Problem-solving abilities
- Attention to detail
- Electronic Medical Records
Timeline
Surveillance, Security, Scheduling Coordinator
Lawrence of Livermore National Labs
11.2024 - Current
Administrator Assistant/Health Services
Lawrence of Livermore National Labs
06.2023 - 11.2024
Front End Office Supervisor
Muir Obstetrics & Gynecology
11.2021 - 05.2023
Medical Receptionist/Medical Assistant
Veritas Plastic Surgery
12.2019 - 12.2020
Medical Receptionist
John Muir Medical Group
01.2018 - 12.2019
Back Office Coordinator, Medical Assistant
Gladstone Clinic
01.2017 - 02.2019
Front/Back Office - Medical Assistant
Elite MD
04.2014 - 12.2016
HEALD College
Associate of Science Degree from Medical Office / Medical Assistance
Mt Diablo
High School Diploma
Similar Profiles
Mercedes MurphyMercedes Murphy
Administrator Assistant/Health Services at Lawrence of Livermore National LabsAdministrator Assistant/Health Services at Lawrence of Livermore National Labs
Mercedes MurphyMercedes Murphy
Surveillance, Security, Scheduling Coordinator at Lawrence Livermore National LaboratorySurveillance, Security, Scheduling Coordinator at Lawrence Livermore National Laboratory
Gracie CondonGracie Condon
Environmental Analyst at Lawrence Livermore National Laboratory, LLNLEnvironmental Analyst at Lawrence Livermore National Laboratory, LLNL
Mary Moore FloresMary Moore Flores
Rhythm Masters DJ & Photo Booth at Adam BarreraRhythm Masters DJ & Photo Booth at Adam Barrera
Morris SiverandMorris Siverand
GSOC Analyst at Allied UniversalGSOC Analyst at Allied Universal