Mercedes Murphy
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
11
11
years of professional experience
Work History
Surveillance, Security, Scheduling Coordinator
Lawrence Livermore National Laboratory
11.2024 - Current
- Oversee lab operations, ensuring efficiency and compliance with safety standards
- Coordinate scheduling, certifications, and rosters
- Manage clearances, escorting, badging, catering, and tour requests
- Arrange and coordinate classified VTCs and meetings
- Organize domestic and foreign travel for staff and visitors
- Compile, track, and report data for management
- Facilitate new hire onboarding and develop return-to-work procedures
- Maintain data confidentiality and regulatory compliance
Administrative Assistant – Health Services
Lawrence Livermore National Laboratory
06.2023 - 11.2024
- Drafted and refined correspondence
- Managed mail distribution and sensitive materials
- Organized electronic files and improved accessibility
- Implemented updated health record systems
- Redesigned office protocols and integrated digital tools
- Utilized Microsoft Office Suite, SharePoint, and Teams
Front Office Supervisor
Muir Obstetrics & Gynecology
11.2021 - 05.2023
- Developed training programs across two locations
- Supervised 10 staff, ensuring FMLA compliance
- Reviewed records for benefits and co-pay details
- Managed insurance claims and authorizations
- Assisted clients with disability paperwork
Medical Receptionist/Medical Assistant
Veritas Plastic Surgery
12.2019 - 12.2020
- Managed insurance verification and streamlined processes
- Scheduled surgeries and improved patient flow
- Maintained CPT and ICD-10 coding knowledge
- Generated management reports
- Handled patient inquiries and appointments
Medical Receptionist
John Muir Medical Group
01.2018 - 12.2019
- Ensured HIPAA compliance
- Confirmed patient information and verified insurance
- Managed multi-line phone systems and scheduled appointments
- Organized medical documents
Back Office Coordinator/Medical Assistant
Gladstone Clinic
01.2017 - 02.2019
- Supervised 6 staff, ensuring protocol adherence
- Trained new staff in administrative tasks
- Verified insurance and health records
- Coordinated surgery schedules
Front/Back Office Medical Assistant
Elite MD
04.2014 - 12.2016
- Prepared daily charts and updated electronic health records
- Scheduled appointments and assisted with exams
- Provided administrative support for five physicians
- Managed up to 35 patients per day
Education
Associate of Science - Medical Office/Medical Assistance
HEALD College
Concord, CAHigh School Diploma - undefined
Mt. Diablo High School
Concord, CASkills
- Laboratory policy adherence
- Proficient in Microsoft Office and SharePoint
- Proficient in problem-solving and decision-making
- Laboratory policies & procedures
- Customer service
- Scheduling
- Time management
- L-Train
Awards
2024 Strategic Deterrence - Spot Award for Exceptional Customer Service
2024 ES&H - Certificate of Appreciation for taking on extra responsibilities throughout the year
2025- ES&H - Coin for Excellence workman ship within Team and projects
Security Clearance
Active DOE Q-Level Security Clearance
Timeline
Surveillance, Security, Scheduling Coordinator
Lawrence Livermore National Laboratory
11.2024 - Current
Administrative Assistant – Health Services
Lawrence Livermore National Laboratory
06.2023 - 11.2024
Front Office Supervisor
Muir Obstetrics & Gynecology
11.2021 - 05.2023
Medical Receptionist/Medical Assistant
Veritas Plastic Surgery
12.2019 - 12.2020
Medical Receptionist
John Muir Medical Group
01.2018 - 12.2019
Back Office Coordinator/Medical Assistant
Gladstone Clinic
01.2017 - 02.2019
Front/Back Office Medical Assistant
Elite MD
04.2014 - 12.2016
High School Diploma - undefined
Mt. Diablo High School
Associate of Science - Medical Office/Medical Assistance
HEALD College
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