Sharon Berry
Dearborn,MI
Summary
Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
13
13
years of professional experience
Work History
Surgery Scheduling Coordinator
Synergy Health Partners
Troy, MI
06.2024 - Current
- Managed inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Assistant Manager- Call Center
Mendelson/Kornblum Orthopedics/Synergy Health
Troy, MI
01.2023 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Call Center Representative
Mendelson Kornblum Orthopedics/ Synergy Health
Troy, MI
01.2022 - 01.2023
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change
- Input insurance information
- Answer and direct telephone calls
- Schedule appointments
- Greet callers
- Assist in communicating with the doctor on behalf of the patient
- Verify insurance
Call Center Representative
Michigan Orthopedic Surgeons
Southfield, MI
01.2020 - 11.2021
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change
- Input insurance information
- Answer and direct telephone calls
- Schedule appointments
- Greet callers
- Assist in communicating with the doctor on behalf of the patient
- Verify insurance
Front Desk Receptionist/Medical Assistant/Allergy Technician
Southeast Michigan Ear, Nose, And Throat
Dearborn, MI
05.2012 - 08.2018
- Greeted patients
- Assisted patients in scheduling appointments, allergy testing, and allergy injections
- Administered allergy testing/ allergy injections
- Taking vitals and accurately recording for the physician
- Assisted in procedures
- Verified health insurance
- Obtained prior authorizations for patient prescriptions
- collected copays
Education
Bachelor of Arts - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI05.2020
Skills
- Verbal and Written Communication
- Resolving Issues for patients
- Calm and Professional Under Pressure
- OSHA Standards
- Customer Inquiries
- Understanding Customer Needs
- Eligibility Determinations
- Policy and Procedure Adherence
Education
Ypsilanti, MI
Contact
Dearborn, MI 48128
Timeline
Surgery Scheduling Coordinator
Synergy Health Partners
06.2024 - Current
Assistant Manager- Call Center
Mendelson/Kornblum Orthopedics/Synergy Health
01.2023 - Current
Call Center Representative
Mendelson Kornblum Orthopedics/ Synergy Health
01.2022 - 01.2023
Call Center Representative
Michigan Orthopedic Surgeons
01.2020 - 11.2021
Front Desk Receptionist/Medical Assistant/Allergy Technician
Southeast Michigan Ear, Nose, And Throat
05.2012 - 08.2018
Bachelor of Arts - Healthcare Administration
Eastern Michigan University