Mercedes Nieves
Dunnellon,USA
Summary
Dynamic front desk receptionist skilled in enhancing guest satisfaction through effective check-in and check-out processes. Bilingual in English and Spanish, facilitating communication with diverse clientele and optimizing patient flow via electronic health record systems. Proven organizational skills in managing medical records and insurance verification streamline clinic operations.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
West Marion Family Practice
Ocala, USA
07.2018 - Current
- Executed check-in and check-out procedures, enhancing guest satisfaction and streamlining front desk operations.
- Communicated fluently in both English and Spanish to assist diverse clientele.
- Scheduled appointments using electronic health record systems, optimizing patient flow and reducing wait times.
- Streamlined office supply ordering, ensuring timely availability of necessary materials for smooth clinic operations.
- Managed and organized medical records to ensure accurate patient information retrieval.
- Insurance validation
- Familiar with E-Clinical and Availity
Front Desk Receptionist
Premier Pediatrics
Ocala, USA
10.2017 - 06.2018
- Coordinated appointment scheduling with clients, facilitating timely service and enhancing client satisfaction.
- Processed guest check-ins and check-outs, streamlining operational flow and improving guest experience.
- Managed phone communications, took messages, and directed calls to appropriate offices, ensuring effective communication flow.
- Familiar with E-Clinical and Availity
Unit Secretary
Monroe Regional Medical Center
Ocala, USA
11.2015 - 10.2016
- Entered physician orders accurately in system, ensuring timely patient care
- Performed various clerical and administrative functions, supporting office operations
- Greeted visitors and directed to appropriate staff, enhancing patient experience
Clinical Administrative Assistant
DaVita
Bronx, USA
01.2014 - 06.2015
- Managed patient scheduling and coordinated appointments efficiently.
- Maintained records of hospitalization and travel arrangements, conducted medical record audits for compliance
- Greeted patients, managed copying, filing, and faxing tasks to support administrative operations
- Prepared and spun blood and wound swabs for laboratory testing to ensure timely diagnosis
Ward Clerk
Fresenius Medical Care
Harlem, USA
10.2013 - 05.2014
- Facilitated communication among patients, doctors, nurses, social workers, and other internal/external clients to enhance coordination of care.
- Maintained accurate records of hospitalization and travel arrangements to support patient needs.
- Answered telephones and greeted patients to ensure a welcoming environment.
Education
Bachelor of Science - Public Heath
Monroe College Bronx
Bronx, NY08-2013
Associate's degree - Medical Administration
Monroe College
Bronx, NY07-2012
Skills
- Front desk management
- Patient scheduling
- Customer service
- Administrative skills
- Insurance Verification
- Record management
- Microsoft Word
- Outlook
- PowerPoint
- Bilingual
Additional Information
Authorized to work in the US for any employer, Proficient in Microsoft Word, PowerPoint, and Outlook,
Timeline
Front Desk Receptionist
West Marion Family Practice
07.2018 - Current
Front Desk Receptionist
Premier Pediatrics
10.2017 - 06.2018
Unit Secretary
Monroe Regional Medical Center
11.2015 - 10.2016
Clinical Administrative Assistant
DaVita
01.2014 - 06.2015
Ward Clerk
Fresenius Medical Care
10.2013 - 05.2014
Bachelor of Science - Public Heath
Monroe College Bronx
Associate's degree - Medical Administration
Monroe College