Mercedes Oliver
Savannah,United States
Summary
Goal-oriented worker with outstanding knowledge of Microsoft, excel, and word. Proven history of increasing productivity and customer satisfaction with great phone and organization skills. Committed to best-in-class customer service and maintaining professionalism.
Overview
10
10
years of professional experience
Work History
Fleet Coordinator
Universal Logistics Inc
Savannah, GA
08.2022 - Current
- Coordinating contractor and driver activities
- Managing inbound and outbound freight flow
- Planning and implementing delivery routes for drivers
- Effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations
- Management of internal operating procedures
- Processing multiple calls simultaneously from internal as well as external customers
- Ownership of all communication regarding changes that impact internal and external customers
- Various reports on production, quality, timeliness, staffing, maintenance, and discrepancies
- Other tasks delegated by the customer and/or Terminal Manager
Logistics Customer Service Representative
Kimball Midwest
Savannah , GA
10.2014 - 08.2022
- Answered average of calls, emails and faxes per day
- Specialized in credit/rebill and invoices.
- Maintain and file documentation in organized and comprehensive way
- Investigate customer orders in terms of billing problems, address errors, etc. Reach out to customer as necessary to get updated/accurate information
- Resolve product problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to resolve the problem; expediting correction or adjustment and then following up to ensure resolution
- Track packages using (UPS, FedEx, Southeastern Freight Lines)
- Order entry, Microsoft, Excel, Outlook, Teams, BOL
Customer Service Lead
Foodlion
Savannah , GA
06.2020 - 08.2021
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstare
Front Desk Receptionist
Sans Boutique Hotel & Suites
Savannah, GA
02.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained transaction security by verifying payment cards against identification.
- Used internal software to process reservations, check-ins and check-outs
Education
Business Administration
Strayer University
Savannah, GAHigh School Diploma -
Windsor Forest High School
Savannah, GA05.2013
Skills
- Productivity and Time Management
- Proficient in Microsoft Office
- Excellent multi-tasking and Organizational Skills
- Customer-Oriented Mindset
- Adaptable and Flexible
Timeline
Fleet Coordinator
Universal Logistics Inc
08.2022 - Current
Customer Service Lead
Foodlion
06.2020 - 08.2021
Front Desk Receptionist
Sans Boutique Hotel & Suites
02.2019 - 04.2020
Logistics Customer Service Representative
Kimball Midwest
10.2014 - 08.2022
Business Administration
Strayer University
High School Diploma -
Windsor Forest High School