Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercedes Perez

Miami,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at CVS Pharmacy. Skilled in staff management and problem-solving, adept at driving revenue growth and maintaining high service standards. Excels in employee training and customer service management, achieving significant improvements in team efficiency and client satisfaction. Motivated Shift Supervisor experienced in [Type] environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply [Number] years of experience to improve operations. Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
10.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Teller

Bank of America
01.2014 - 01.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

No Degree - Daycare

Dade College
01.2001

GED -

Miami Senior High
2200 West Flagler ST
01.1993

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Schedule Management
  • Document Management
  • Cash Handling
  • Problem-Solving
  • Team Supervision
  • Customer Service Management
  • Client Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
10.2016 - Current

Teller

Bank of America
01.2014 - 01.2016

No Degree - Daycare

Dade College

GED -

Miami Senior High

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Mercedes Perez