Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mercedes Perez

Mercedes Perez

Brooklyn,NY

Summary

Dynamic hospitality professional dedicated to crafting an elegant atmosphere that elevates guest satisfaction. Proven track record in delivering exceptional customer service within luxury environments, excelling in managing client inquiries and scheduling appointments. Expertise in ensuring a seamless personalized experience for every client.

Overview

7
7
years of professional experience

Work History

Social Media Manager

Freelance
Brooklyn, NY
09.2024 - Current
  • Developed and implemented strategic social media marketing plans.
  • Used editing and graphic design tools to create and maintain the brand's image through content and visuals for social channels.
  • Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.

Concierge

The Box House Hotel
Crownpoint, NY
09.2022 - Current
  • Guaranteed personalized attention by upholding privacy standards for high-profile and routine clients.
  • Managed incoming calls from guests, ensuring that all requests were handled efficiently and resolved promptly to ensure satisfaction.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Spa Receptionist

Hand And Stone
Hamilton , NJ
10.2020 - 07.2022
  • Delivered five-star customer service in an upscale spa.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Performed administrative duties such as filing paperwork and updating client databases.

Waitress

Johnies Hideaway
Orlando, FL
01.2018 - 10.2019
  • Presented each course of the meal to exacting standards established by the chef, to create a rich, fulfilling experience for diners.
  • Suggested wine and entrée pairings, focusing on high-margin items, to increase revenue while improving service.
  • Addressed and resolved customer complaints with professionalism and patience.

Education

Associate of Arts - Event Mangement

University of Central Florida
Orlando, FL
08-2013

Skills

  • Luxury client service and guest relations
  • Spa appointment scheduling and coordinating
  • Front desk management and administrative tasks
  • Multi-line phone systems and email correspondence
  • High-level organization and multitasking
  • Fluent communication and problem-solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Social Media Manager

Freelance
09.2024 - Current

Concierge

The Box House Hotel
09.2022 - Current

Spa Receptionist

Hand And Stone
10.2020 - 07.2022

Waitress

Johnies Hideaway
01.2018 - 10.2019

Associate of Arts - Event Mangement

University of Central Florida

Similar Profiles

CREATE PROFILE
Mercedes Perez