Mercedes Phillips
Orlando,FL
Summary
Dynamic Lead Pharmacy Technician at Accredo with proven problem-solving abilities and a strong focus on process improvement. Expert in training and mentoring teams, enhancing efficiency and compliance. Adept at collaborating with healthcare providers to ensure accurate prescriptions and streamline workflows, driving operational excellence in pharmacy services.
Overview
11
11
years of professional experience
Work History
Lead Pharmacy Technician
Accredo
Orlando, FL
12.2021 - Current
- Oversees daily pharmacy operations, ensuring compliance with regulations and quality standards.
- Trains and mentors junior pharmacy technicians, enhancing team performance and efficiency.
- Partner with management and peers to develop, review, and enhance Standard Operating Procedures (SOPs), identifying process improvements and ensuring consistent, efficient workflows across teams.
- Collaborates with healthcare providers to verify prescriptions and resolve discrepancies.
Patient Business Representative
AdventHealth
Orlando, FL
12.2018 - 11.2021
- Assisted patients with insurance verification and financial counseling processes.
- Managed patient accounts, ensuring accurate billing and payment processing.
- Collaborated with healthcare providers to streamline referral and authorization workflows.
- Educated patients on financial options and available assistance programs.
Starbucks Shift Supervisor
Starbucks
Orlando, FL
02.2016 - 11.2018
- Supervised daily operations, ensuring efficient workflow and quality service delivery.
- Trained and mentored new team members on customer service protocols and operational standards.
- Managed inventory levels, reducing waste through effective stock management practices.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12.2018
Skills
- Problem-solving skills
- Team collaboration
- Process improvement & workflow optimization
- Staff training & coaching
- Adaptability
Timeline
Lead Pharmacy Technician
Accredo
12.2021 - Current
Patient Business Representative
AdventHealth
12.2018 - 11.2021
Starbucks Shift Supervisor
Starbucks
02.2016 - 11.2018
Bachelor of Science - Psychology
University of Central Florida