Mercedes Porter
Summary
Licensed, Expanded Functions Dental Assistant with Bachelor's degree in psychology. Experienced professional adept at leading teams and managing projects remotely in a fast-paced dental startup. Skilled in employee and computer-based training, client care and service, people management, and optimizing performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIGITAL DENTAL DESIGN MANAGER & TRAINER
Dandy Dental
03.2021 - Current
- Develop and lead a 30+ member dental CAD design team, achieving 17% below target refab rate and 7.4% above target output.
- Monitor KPIs, identify trends, and implement a protocol, increasing On-Time Design metric from 60-65% to 97-99%.
- Demonstrate deep knowledge of CAD software, providing effective training, troubleshooting, and support.
- Implement and refine SOPs, policies, and procedures through ongoing root cause analysis.
- Maintain proactive communication with senior management, providing constructive input for continuous improvement.
- Minimize turnover through strategic staffing, orientation, and training. Conduct timely performance feedback and empower designers for ownership.
- Conduct ongoing analysis, monitor performance metrics, and collaborate for effective problem-solving.
DIGITAL DENTAL MANAGER
ProSmiles Dental Studio
01.2017 - 02.2021
- Manage the digital dental workflow, overseeing the intake, organization, retrieval, and management of digital files and prescriptions
- Effectively communicate with clients and doctors, understanding case expectations, addressing inquiries, resolving issues, and obtaining design approvals
- Provide guidance and support to staff members, ensuring efficient operations within the dental laboratory
- Utilize knowledge of dental anatomy, morphology, and terminology to ensure accurate design of dental prosthetics
- Foster a patient-centered approach, promoting excellent customer service and positive interactions with patients and doctors
- Monitor and assess performance metrics to optimize workflow efficiency and meet quality standards
- Collaborate with the management team to develop and implement operational strategies and improvements.
LEAD REGISTERED DENTAL ASSISTANT
Loftus Dental/Aspen Dental
08.2013 - 01.2017
- Perform expanded functions dental assisting duties, including infection control, sterilization, procedure preparation, radiography, scheduling, and patient education
- Management of all EHR/EDR and software
- Manage clinic inventory, oversee purchasing of materials, and maintain medical emergency kits, MSDS sheets, and crash carts
- Ensure compliance with OSHA regulations, safety requirements, and HIPAA guidelines
- Train staff members on proper procedures, infection control protocols, and HIPAA compliance
- Monitor and maintain documentation related to HIPAA compliance and patient confidentiality.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Applied Science - Advanced Dental Assisting
Western Dakota Technical College
Skills
- Verbal and Written Communication
- Interpersonal Communication Skills
- Complex Problem-Solving
- Managing Operations and Efficiency
- Training, Coaching, & Mentoring
- Project Leadership
- Schedule Coordination
- Team Development
- Community Events
- Product Training
- Product Demonstrations
Accomplishments
Conferred Member - National Society of Leadership & Success
Certification
- Registered Dental Assistant [Expanded Functions]
- State of South Dakota Dental Radiographer
- Permit to monitor patients under general anesthesia, deep sedation, or moderate sedation
- Basic Life Support Certification for Healthcare Providers (BLS)
References
References available upon request
Timeline
DIGITAL DENTAL DESIGN MANAGER & TRAINER
Dandy Dental
03.2021 - Current
DIGITAL DENTAL MANAGER
ProSmiles Dental Studio
01.2017 - 02.2021
LEAD REGISTERED DENTAL ASSISTANT
Loftus Dental/Aspen Dental
08.2013 - 01.2017
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Applied Science - Advanced Dental Assisting
Western Dakota Technical College
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