Mercedes Raspberry
Prattville,AL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Express Scripts
Customer Service Rep
Palmdale, Florida
11.2023 - 01.2025
- Exceeded customer satisfaction by finding creative solutions to problems.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with price checks, and addressing other inquiries.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
Humana
Customer Service Rep
New York, New York
04.2022 - 03.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Walmart
Cashers
Hueytown, Alabama
01.2020 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Midfield High School
Midfield Al05-2014
Skills
- Customer service
- Organization and time management
- Communication
- Team building
- Active listening
- Self-Directed
- Friendly, positive attitude
Timeline
Express Scripts
Customer Service Rep
11.2023 - 01.2025
Humana
Customer Service Rep
04.2022 - 03.2023
Walmart
Cashers
01.2020 - 03.2021
High School Diploma -
Midfield High School