Ladarius Jackson

Handle a high volume of incoming calls from patients, healthcare providers, and

pharmacies regarding prescription medications, refill requests, and medication-

related inquiries.

Assist patients with questions about their medications, including dosage

instructions,potential side effects, and drug interactions, ensuring accurate and

helpful information is provided.

Take prescription orders from patients or healthcare providers over the phone,

entering relevant information accurately into the system for processing and

fulfillmen Self-motivated, with a strong sense of personal responsibility.

Professionally and empathetically communicate insurance policy details, benefit

coverage, eligibility criteria, and claim procedures to policyholders and members.

Guide individuals through the healthcare insurance enrollment process, helping them

understand available options and eligibility requirements.

Proactively identify opportunities for policyholders to maximize their benefits,

including preventive care, wellness programs, and available resources.

Accurately document and review healthcare claims, ensuring that all required

information is captured for processing, and maintain detailed records of claims

submissions and outcomes.