Mercedes Rodriguez
Aurora,IL
Overview
18
18
years of professional experience
Work History
Warehouse Worker
Pandion
Geneva, IL
11.2024 - Current
- Packed boxes and stock using organizational guidelines.
Shipping Supervisor
Crate and Barrel
Naperville, IL
06.2023 - Current
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Held staff meetings to share project information and address specific issues.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Developed inventory control systems to track incoming and outgoing shipments.
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Analyzed data from customer feedback surveys to determine areas needing improvement in the shipping department.
- Informed upper management or department heads of items loaded or problems encountered.
- Ensured safety protocols were followed when loading and unloading trucks or containers.
- Presented and explained work orders to team.
- Monitored workers and reviewed completed work for proper performance.
- Tracked and reconciled warehouse inventory, slashing unchecked supply errors.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Inspected equipment for wear, specifications adherence and issues.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Reported employee time, job expenses and inspections results in work records.
- Provided training to new employees on proper operation of packing equipment and safety protocols.
- Investigated lost packages or delayed deliveries with carriers or customers.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Maintained records of all outgoing shipments, ensuring that they were accurate and complete.
Warehouse Shipping Lead
Crate and Barrel
Napervile, IL
05.2019 - 06.2023
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Assigned tasks to warehouse staff based on workload and individual strengths.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Resolved customer complaints related to accuracy or delivery timeframes of orders.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Ensured efficient and accurate receiving, stocking, and shipping of product.
- Collaborated with other departments to ensure smooth flow of goods through the supply chain.
- Compared and verified identifying information of outgoing shipments.
- Protected company inventory by maintaining and organizing storage areas.
- Loaded and unloaded trailers with care and efficiency.
- Trained new team members on warehouse procedures and safety protocols.
- Monitored inventory levels to ensure availability of stock for customer orders.
- Operated lift and hand trucks to transfer materials to and from target areas.
Returns Processor
Crate and Barrel
NAperville, IL
05.2016 - 05.2019
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided technical assistance in troubleshooting defective products prior to returning them for repair or replacement.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
Receiving Associate
Paramount staffing
Aurora, IL
04.2015 - 12.2015
- Received incoming shipments and verified accuracy of items against purchase orders.
- Confirmed compliance with safety regulations when handling hazardous materials.
- Verified that counts on packing slips matched actual count of items received.
- Used pallet jacks and forklifts with safety and efficiency.
Order Picker Lead
LTD Commodities
North Aurora, Ilinois
08.2010 - 08.2015
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Conducted regular safety meetings with team members to review safety procedures and policies.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Enforced company rules and regulations at all times within the work environment.
- Operated forklift and pallet jack to transport heavy loads.
- Tracked outgoing orders to provide shipping status to customers.
- Created reports detailing daily, weekly, monthly order picking activity for management review.
- Compared merchandise invoices to items actually received.
- Trained new employees regarding warehouse procedures and standards.
Packer Associate
LTD Commodities
Aurora , IL
06.2007 - 08.2010
- Planned daily workloads based on current orders and available resources.
- Utilized RF scanner to scan barcodes and transfer product, quantity and location information.
- Transferred packaged product from packaging to recipient or stock.
- Collaborated with shipping department to ensure timely order fulfillment.
- Developed strategies for improving efficiency in packing operations.
- Packed items in designated boxes and cartons to fulfill customer orders.
Education
GED -
Waubonsee Community College
Sugar Grove, IL10-2020
Skills
- Shipping and receiving
- Shipment unpacking
- Truck processing
- Loading and unloading
- Cycle counting
- Labeling and sorting
- Order picking and processing
- Attention to detail
- Damage reports
- Inventory control
- Warehouse safety
Languages
Spanish
Professional
English
Elementary
Timeline
Warehouse Worker
Pandion
11.2024 - Current
Shipping Supervisor
Crate and Barrel
06.2023 - Current
Warehouse Shipping Lead
Crate and Barrel
05.2019 - 06.2023
Returns Processor
Crate and Barrel
05.2016 - 05.2019
Receiving Associate
Paramount staffing
04.2015 - 12.2015
Order Picker Lead
LTD Commodities
08.2010 - 08.2015
Packer Associate
LTD Commodities
06.2007 - 08.2010
GED -
Waubonsee Community College