Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mercedes Rodriguez

Aurora,IL

Overview

18
18
years of professional experience

Work History

Warehouse Worker

Pandion
Geneva, IL
11.2024 - Current
  • Packed boxes and stock using organizational guidelines.

Shipping Supervisor

Crate and Barrel
Naperville, IL
06.2023 - Current
  • Coordinated with carriers to schedule pick-up and delivery times for shipments.
  • Held staff meetings to share project information and address specific issues.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Developed inventory control systems to track incoming and outgoing shipments.
  • Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
  • Analyzed data from customer feedback surveys to determine areas needing improvement in the shipping department.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Ensured safety protocols were followed when loading and unloading trucks or containers.
  • Presented and explained work orders to team.
  • Monitored workers and reviewed completed work for proper performance.
  • Tracked and reconciled warehouse inventory, slashing unchecked supply errors.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Inspected equipment for wear, specifications adherence and issues.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Reported employee time, job expenses and inspections results in work records.
  • Provided training to new employees on proper operation of packing equipment and safety protocols.
  • Investigated lost packages or delayed deliveries with carriers or customers.
  • Assisted in developing strategies for improving efficiency within the shipping department.
  • Supervised shipping personnel to ensure efficient and accurate completion of tasks.
  • Maintained records of all outgoing shipments, ensuring that they were accurate and complete.

Warehouse Shipping Lead

Crate and Barrel
Napervile, IL
05.2019 - 06.2023
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Assigned tasks to warehouse staff based on workload and individual strengths.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Resolved customer complaints related to accuracy or delivery timeframes of orders.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Ensured efficient and accurate receiving, stocking, and shipping of product.
  • Collaborated with other departments to ensure smooth flow of goods through the supply chain.
  • Compared and verified identifying information of outgoing shipments.
  • Protected company inventory by maintaining and organizing storage areas.
  • Loaded and unloaded trailers with care and efficiency.
  • Trained new team members on warehouse procedures and safety protocols.
  • Monitored inventory levels to ensure availability of stock for customer orders.
  • Operated lift and hand trucks to transfer materials to and from target areas.

Returns Processor

Crate and Barrel
NAperville, IL
05.2016 - 05.2019
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided technical assistance in troubleshooting defective products prior to returning them for repair or replacement.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Analyzed customer return requests and processed refunds or exchanges as necessary.

Receiving Associate

Paramount staffing
Aurora, IL
04.2015 - 12.2015
  • Received incoming shipments and verified accuracy of items against purchase orders.
  • Confirmed compliance with safety regulations when handling hazardous materials.
  • Verified that counts on packing slips matched actual count of items received.
  • Used pallet jacks and forklifts with safety and efficiency.

Order Picker Lead

LTD Commodities
North Aurora, Ilinois
08.2010 - 08.2015
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Conducted regular safety meetings with team members to review safety procedures and policies.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Enforced company rules and regulations at all times within the work environment.
  • Operated forklift and pallet jack to transport heavy loads.
  • Tracked outgoing orders to provide shipping status to customers.
  • Created reports detailing daily, weekly, monthly order picking activity for management review.
  • Compared merchandise invoices to items actually received.
  • Trained new employees regarding warehouse procedures and standards.

Packer Associate

LTD Commodities
Aurora , IL
06.2007 - 08.2010
  • Planned daily workloads based on current orders and available resources.
  • Utilized RF scanner to scan barcodes and transfer product, quantity and location information.
  • Transferred packaged product from packaging to recipient or stock.
  • Collaborated with shipping department to ensure timely order fulfillment.
  • Developed strategies for improving efficiency in packing operations.
  • Packed items in designated boxes and cartons to fulfill customer orders.

Education

GED -

Waubonsee Community College
Sugar Grove, IL
10-2020

Skills

  • Shipping and receiving
  • Shipment unpacking
  • Truck processing
  • Loading and unloading
  • Cycle counting
  • Labeling and sorting
  • Order picking and processing
  • Attention to detail
  • Damage reports
  • Inventory control
  • Warehouse safety

Languages

Spanish
Professional
English
Elementary

Timeline

Warehouse Worker

Pandion
11.2024 - Current

Shipping Supervisor

Crate and Barrel
06.2023 - Current

Warehouse Shipping Lead

Crate and Barrel
05.2019 - 06.2023

Returns Processor

Crate and Barrel
05.2016 - 05.2019

Receiving Associate

Paramount staffing
04.2015 - 12.2015

Order Picker Lead

LTD Commodities
08.2010 - 08.2015

Packer Associate

LTD Commodities
06.2007 - 08.2010

GED -

Waubonsee Community College

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