MERCEDES ROLDAN
Tampa,FL
Summary
Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development.
Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting
business operations. Focused on streamlining processes and maximizing resource utilization.
Overview
3
3
years of professional experience
Work History
FLBusiness Development Consultant
Maus Acura
Tampa
05.2023 - Current
FLLube Technician
Valvoline | Valrico
08.2022 - 05.2023
- Performed oil changes and lubrication services on a variety of vehicles
- Replaced filters within vehicle & tested primary functions of vehicles
- Provided customer service by answering any inquiries
- Guided customers through checkout process by cashiering
- Educated customers on recommended services for maximum sales.
WAFloor Associate
Nordstrom Rack
Lynnwood
08.2021 - 11.2021
- Restocked shelves as needed throughout the day
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Assisted customers with locating merchandise in the store
- Assisted customers through the checkout process by cashiering.
Certified Acura Consultant
- Set up potential client contacts, cultivated relationships and followed through on service needs and requests
- Received inbound calls/texts to schedule with service specialists
- Performed outbound calls/text to attempt new business and client opportunities
- Guide customers to the correct associate/department
- Built relationships with key stakeholders in potential client companies to increase sales pipeline.
Skills
- Business Process
- Improvement
- Product Knowledge
- Staff Training
- Lead Development
Timeline
FLBusiness Development Consultant
Maus Acura
05.2023 - Current
FLLube Technician
Valvoline | Valrico
08.2022 - 05.2023
WAFloor Associate
Nordstrom Rack
08.2021 - 11.2021
Certified Acura Consultant
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