Mercedes Romney
Hallandale,FL
Summary
Dynamic Human Resources Assistant at Presimerca S.R.L, adept at maintaining confidential personnel files and enhancing onboarding processes. Proven team player with strong administrative skills, ensuring timely payroll processing and effective employee relations. Recognized for fostering a positive workplace atmosphere and supporting staff education and training initiatives.
Professional with strong background in casino operations and management. Skilled in team collaboration, conflict resolution, and customer service excellence. Known for adaptability and reliability in fast-paced environments. Effectively balances operational needs with regulatory compliance and guest satisfaction.
Hardworking Table Games Supervisor with training in Type technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach.
Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.
Overview
18
18
years of professional experience
Work History
Human Resources Assistant
Presimerca S.R.L (family Owned) D.R
03.2019 - 08.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Casino Floor Supervisor
Princess Port De Plaisance
10.2011 - 05.2017
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security team to resolve issues.
Casino Dealer
Coliseum Casino
01.2007 - 09.2011
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Inspected table games and equipment to confirm proper function.
Education
High School Diploma - Business Administration
Colegio Mi Pequeño Hogar
Santo Domingo07.2004
Skills
- Administrative skills
- Office administration
- Maintaining files
- Scheduling
- Team player
- Employee relations
- Human resources support
- Onboarding coordination
- Staff education and training
- Mail handling
- Teaching
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Human Resources Assistant
Presimerca S.R.L (family Owned) D.R
03.2019 - 08.2024
Casino Floor Supervisor
Princess Port De Plaisance
10.2011 - 05.2017
Casino Dealer
Coliseum Casino
01.2007 - 09.2011
High School Diploma - Business Administration
Colegio Mi Pequeño Hogar