Mercedes Rosales
Cutler Bay,FL
Summary
Human Resources Professional with 2+ years of experience in Human Resources. Seeking a position with Royal Caribbean, where I can continue developing as a well-rounded HR Professional by developing and maintaining relationships with college and universities in order to meet recruitment goals.
Overview
5
5
years of professional experience
Work History
HR Supervisor
Ocean Reef Club
Key Largo, FL
05.2022 - Current
- Participated in career fairs throughout Florida and developed relationships with targeted colleges and universities to attract and recruit qualified candidates for our internship program.
- Evaluated recruiting strategies to improve club's attractiveness to qualified candidates.
- Oversaw and managed pre-employment and on-boarding processes to successfully integrate new employees.
- Implemented standard operating procedures, driving a smooth operation, improved compliance and easier integration of new staff.
HR Coordinator
Ocean Reef Club
Key Largo, FL
12.2020 - 05.2022
- Maintained human resources information systems and kept employee files up to date and accurate.
- Created drug test orders and completed background and reference checks to facilitate hiring and on-boarding of 300-400 employees during peak season.
- Assisted with international recruitment process by drafting offer letters, evaluating extension documents, assisting in the approval process, and scheduling and organizing travel arrangements.
Front Desk Agent
Ocean Reef Club
Key Largo, FL
11.2018 - 12.2020
- Greet and register guests in a 180+ room hotel, memorizing faces and names to ensure personalized
service throughout guest stays. - Manage members and guests’ arrivals, including processing payments, noting requests, and issuing
room keys. - Answer members and guests’ inquiries about club services, facilities and hours of operation.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12.2020
Skills
HR Policies
Recruitment
On-boarding & Off-boarding
International Staffing
Communication
Organization
Timeline
HR Supervisor
Ocean Reef Club
05.2022 - Current
HR Coordinator
Ocean Reef Club
12.2020 - 05.2022
Front Desk Agent
Ocean Reef Club
11.2018 - 12.2020
Bachelor of Science - Hospitality Management
Florida International University