Mercedes Rosales
Cutler Bay,FL
Summary
Human Resources Professional with 2+ years of experience in Human Resources. Seeking a position with Royal Caribbean, where I can continue developing as a well-rounded HR Professional by developing and maintaining relationships with college and universities in order to meet recruitment goals.
Overview
5
5
years of professional experience
Work History
HR Supervisor
Ocean Reef Club
05.2022 - Current
- Participated in career fairs throughout Florida and developed relationships with targeted colleges and universities to attract and recruit qualified candidates for our internship program.
- Evaluated recruiting strategies to improve club's attractiveness to qualified candidates.
- Oversaw and managed pre-employment and on-boarding processes to successfully integrate new employees.
- Implemented standard operating procedures, driving a smooth operation, improved compliance and easier integration of new staff.
HR Coordinator
Ocean Reef Club
12.2020 - 05.2022
- Maintained human resources information systems and kept employee files up to date and accurate.
- Created drug test orders and completed background and reference checks to facilitate hiring and on-boarding of 300-400 employees during peak season.
- Assisted with international recruitment process by drafting offer letters, evaluating extension documents, assisting in the approval process, and scheduling and organizing travel arrangements.
Front Desk Agent
Ocean Reef Club
11.2018 - 12.2020
- Greet and register guests in a 180+ room hotel, memorizing faces and names to ensure personalized
service throughout guest stays. - Manage members and guests’ arrivals, including processing payments, noting requests, and issuing
room keys. - Answer members and guests’ inquiries about club services, facilities and hours of operation.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12.2020
Skills
HR Policies
Recruitment
On-boarding & Off-boarding
International Staffing
Communication
Organization
Timeline
HR Supervisor
Ocean Reef Club
05.2022 - Current
HR Coordinator
Ocean Reef Club
12.2020 - 05.2022
Front Desk Agent
Ocean Reef Club
11.2018 - 12.2020
Bachelor of Science - Hospitality Management
Florida International University
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