Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mercedes Rosales

Austin,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Early Literacy Tutor

Del Valle ISD
08.2023 - Current
  • Facilitated ongoing communication with parents regarding their child''s achievements and areas for improvement.
  • Contributed to curriculum development efforts, ensuring alignment with state standards and guidelines for early literacy instruction.
  • Coached fellow educators on best practices for supporting early literacy development within their classrooms.
  • Assessed student progress regularly, adjusting instructional strategies to meet unique needs and goals.
  • Managed small group instruction effectively, ensuring personalized attention for each child''s development.
  • Maintained accurate records of student performance data, tracking growth over time for informed decisionmaking.
  • Collaborated with teachers to identify struggling readers, providing targeted support for improved outcomes.
  • Supported students'' progress through individualized instruction and customized learning plans.
  • Participated in professional development opportunities to stay current on emerging trends in the field of early childhood education.
  • Promoted a culture of continuous improvement by reflecting on personal practice and seeking opportunities for growth as an early literacy tutor.
  • Provided constructive feedback on student work, guiding improvements in both accuracy and fluency.
  • Enhanced early literacy skills by implementing engaging and interactive reading sessions.
  • Developed strong relationships with students, fostering a supportive learning environment that encouraged growth.
  • Encouraged students to find things to read individually to increase reading interest.
  • Kept detailed records of student progress and attendance.
  • Worked with teachers to design lesson plans in accordance with curriculums.

SpEd Paraprofessional

Del Valle ISD
09.2019 - 08.2023
  • Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
  • Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Supported teacher in development of individual learning strategies.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Provided individualized reading, writing and math instruction to support student development.
  • Observed students' performance and recorded relevant data to assess progress.
  • Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.

Substitute Teacher

Bright Horizons Childcare
03.2018 - 07.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Provided emotional support to young children, fostering a nurturing and safe environment for growth.
  • Conducted regular assessments of each child''s progress, identifying areas requiring additional focus or intervention strategies as needed.
  • Promoted social skills among children through group play and collaborative projects.

Seasonal Sales Associate

Victoria's Secret & PINK
11.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Arts - General Studies

Austin Community College
Austin, TX
05-2025

Skills

  • Customer engagement
  • Collaborative teamwork
  • Effective time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Goal oriented
  • Exceptional customer service

Languages

Spanish
Limited Working

Timeline

Early Literacy Tutor

Del Valle ISD
08.2023 - Current

SpEd Paraprofessional

Del Valle ISD
09.2019 - 08.2023

Substitute Teacher

Bright Horizons Childcare
03.2018 - 07.2019

Seasonal Sales Associate

Victoria's Secret & PINK
11.2017 - 01.2018

Associate of Arts - General Studies

Austin Community College

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