Hi, I’m
Mercedes Saldana-Bailey
North Brunswick,NJ
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
With a strong background in promoting companies effectively, Mercedes is passionate about crafting impactful mass communications messages to bolster the brand image and disseminate key information to targeted audiences. Mercedes's proficiency in leveraging metrics enables Mercedes to gauge the success of campaigns accurately, facilitating informed decision-making. As a dedicated customer service professional, I excel in managing high volumes of inbound calls, consistently ensuring customer satisfaction, and contributing to overall company success. With Mercedes's aptness in CRM systems, active listening, and multitasking, I am poised to deliver exceptional service while maintaining fruitful customer relationships. Mercedes's unwavering work ethic, adaptability, and interpersonal skills empower Mercedes to thrive in autonomous work environments and swiftly acquire new proficiencies.
Overview
27
years of professional experience
1
Certification
Work History
ShowamiNorth Brunswick, New Jersey
Showing Assistant
06.2022 - Current
Job overview
- Greeted customers also assisted with selecting every right product for their needs.
- Worked successfully with every diverse group of coworkers to accomplish goals and address issues related to products and services.
- Assisted with customer requests also answered questions to improve satisfaction.
- Identified every need of every customer promptly with efficiently.
- Provided excellent service with attention to customers when face-to-face or through phone conversations.
- Approached customers also engaged in conversation through every use of effective interpersonal and people skills.
Karen BrownNorth Brunswick, New Jersey
Realtor Assistant
10.2021 - Current
Job overview
- Maintained records of client interactions along with transactions.
- Ensured that all paperwork was completed accurately also on time.
- Answered incoming calls from clients, property owners, and other real estate professionals.
- Coordinated showings with potential buyers or renters for properties listed by every agency.
- Monitored listings also updated them regularly on multiple websites.
- Kept sales moving forward by attending inspections, preparing contracts with mitigating issues.
- Scheduled along managed showings.
- Wrote purchase agreements, disclosures along with other contractual documents, using DocuSign to obtain signatures.
Keller Williams Elite, RealtorsMetuchen, NJ
Licensed Realtor Associate
09.2021 - Current
Job overview
- Developed also maintained relationships with clients, other real estate agents, mortgage lenders, title companies, home inspectors, and attorneys.
- Prepared comparative market analysis for potential sellers to determine fair market value of property.
- Advertised listings through multiple media outlets such as newspapers, websites, brochures, along with direct mailings.
- Researched local zoning laws along with regulations related to real estate transactions.
- Answered questions from clients regarding buying, selling process, including current trends in every real estate market.
- Attended continuing education courses to stay up to date on changes in real estate law or industry standards.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions.
- Assisted homeowners with relocation along with moving services after sale of each home.
- Expanded new business with implementation of networking, marketing strategies.
- Negotiated offers between buyers and sellers to secure mutually beneficial agreements.
- Organized open houses to showcase properties to prospective buyers.
- Created detailed reports of property inspections along with appraisals for clients.
- Taking photos, developing marketing materials along with scheduled home viewings, home inspections as well as appraisals with potential buyers.
- Maintained accurate records of client interactions, transactions and activities in company database system.
- Oversaw, negotiated offers for real estate purchases on clients' behalf.
- Advertised properties to general public via networking, brochures, ads and multiple listing services.
- Served as local real estate expert, advising customers on market dynamics along with home prices.
- Conducted thorough needs analysis by actively following up with hot leads.
- Maximized market share by working with clients along with building relationships.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Drafted contracts, purchase agreements, closing statements and leases.
- Created professional sales presentations to effectively communicate product quality and market comparisons.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Enhanced customer satisfaction ratings by effectively resolving issues.
A+ At Home DaycareNorth Brunswick, NJ
Owner/Operator
07.2016 - 09.2022
Job overview
- Developed business plan and budget to maximize profitability.
- Assisted in developing along implementing lesson plans to meet every individual need of each child.
- Provided safe, nurturing, and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals, and naps.
- Observed children's behavior and development and communicated information with parents.
- Organized age-appropriate activities such as games, arts and crafts, and outdoor play.
- Taught basic skills such as personal hygiene, social manners, and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during mealtimes.
- Worked collaboratively with co-workers to ensure safety of all children in care.
- Encouraged positive interactions between children by providing supervision at all times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity, and problem-solving skills.
- Ensured cleanliness of classroom areas including toys, furniture, and materials.
- Helped develop motor skills through active playtime activities like running, and jumping.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Implemented discipline strategies when needed while ensuring safety of all students.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Participated in parent/teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Prepared meals, snacks, and refreshments for children according to dietary needs along with restrictions.
- Instructed children on good sanitary habits when washing hands, using bathroom, or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor/outdoor premises to protect children.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Communicated with parents about daily activities and any concerning behaviors.
- Guided children through engaging and productive activities to foster fun learning environment.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Created marketing strategies to drive revenue and increase brand visibility.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Negotiated contracts with clients for products or services rendered by Mercedes's company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to every operation of Mercedes's business.
- Identified potential risks associated with operations to minimize liabilities.
Joy TransportationSomerset, NJ
Bus Driver
01.2015 - 09.2015
Job overview
- Ensured every safety of passengers by adhering to all applicable traffic laws/regulations.
- Maintained daily logs of vehicle inspections, trips, and hours worked, along with other pertinent information.
- Inspected vehicles before each shift for mechanical defects or malfunctions.
- Greeted customers in friendly manner when boarding every bus.
- Assisted elderly or disabled passengers with boarding and disembarking from every bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated wheelchair lifts as needed to assist passengers with special needs onto every bus safely.
- Responded quickly and calmly in emergencies such as accidents or medical emergencies.
- Maintained order among passengers during trips by enforcing rules of conduct.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Monitored traffic conditions along assigned routes to plan alternate routes if necessary.
- Communicated effectively with dispatch staff via two-way radio regarding delays, and detours.
- Performed pre-trip inspection and mechanical checks before every scheduled run.
- Obeyed DOT rules and regulations along with local laws to maximize safety.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Somerset County Educational Services CommissionBridgewater, NJ
Bus Driver
09.2011 - 03.2014
Job overview
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked, and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Friendly greeted customers when boarding every bus.
- Assisted elderly or disabled passengers with boarding and disembarking from every bus.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated wheelchair lifts as needed to assist passengers with special needs onto every bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Verified that all passengers were seated before operating every bus.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Communicated effectively with dispatch staff via two-way radio regarding delays, detours.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Learned and followed school transportation procedures.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Helped elderly and disabled passengers board and exit bus.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Drove specified routes in compliance with traffic regulations and time schedules.
Silver Line Windows And DoorsNorth Brunswick, NJ
Receptionist /Data Entry Clerk
05.1997 - 10.2014
Job overview
- Greeted visitors along with providing them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Clean reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily logbook with information about visitors entering every premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Served visitors by greeting, and welcoming them, along with directing them to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel.
Education
Middlesex County Vocational School East BrunswickEast Brunswick, NJ
High School Diploma
06.1991
University Overview
- 1987 - 1991 - Honor Roll
- Additional Coursework in Secretarial
Princeton School of Real EstatePennington NJ
NJ Real Estate License from Real Estate
06.2021
Skills
- Customer Engagement
- Marketing Strategies
- Customer Service
- Social Media Expertise
- Creative Thinking
- Word Processing
- Rapport Building
- Time Management
- Customer Relations
- Attention to Detail
- Communication Skills
- Adobe Photoshop Expertise
- Community Outreach
- Microsoft Office
- Problem-Solving
- Relationship Building
Certification
- Real Estate Licenses
Affiliations
- Elijah's Promise Soup Kitchen- New Brunswick NJ
Accomplishments
- PTA Active Member for 15 years
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Showing Assistant
Showami
06.2022 - Current
Realtor Assistant
Karen Brown
10.2021 - Current
Licensed Realtor Associate
Keller Williams Elite, Realtors
09.2021 - Current
Owner/Operator
A+ At Home Daycare
07.2016 - 09.2022
Bus Driver
Joy Transportation
01.2015 - 09.2015
Bus Driver
Somerset County Educational Services Commission
09.2011 - 03.2014
Receptionist /Data Entry Clerk
Silver Line Windows And Doors
05.1997 - 10.2014
Middlesex County Vocational School East Brunswick
High School Diploma
Princeton School of Real Estate
NJ Real Estate License from Real Estate