Mercedes Sapp
League City,TX
Summary
Dynamic Office Administrator at Street Smart Driving School, with gained expertise in legal research, documentation, and contracts. Exceptional verbal communication and efficiency in resolving complex customer inquiries. Adaptable in managing budgets and implementing impactful programs as an Afterschool Program Coordinator, while driving engagement with diverse audiences, and fostering individual growth as a Camp Counselor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Administrator
Street Smart Driving School
League City, TX
02.2025 - Current
- Interact with customers and inside personnel
- Attend to phone and email inquiries
- Assist customers to the appropriate department
- Prepare correspondence and reports
- Create legal contracts
- Research and ensure compliance with applicable laws regarding employment practices
- Resolve customer inquiries and complaints
- Provide leadership, insight, and mentoring to newly hired employees
Afterschool Program Coordinator (Volunteer)
Case For Kids- Ace Program
League City, TX
10.2023 - 08.2024
- Ensured timely completion of project deliverables within budget constraints
- Administered and adapted budgets accordingly
- Implemented new programs and modified existing programs
- Conducted program evaluations
- Implementing changes based on feedback, evaluation, and diagnostics
- Developed brochures, newsletters, and flyers
- Organized and participated in special events
Counselor Intern
Ymca Camp Cullen
Trinity, TX
06.2024 - 07.2024
- Worked with diverse groups from Brazil, Ireland, Russia, the UK, Mexico, and Syria.
- Oversaw daily operations
- Cultivated effective relationships with campers, parents, and other camp counselors
- Led initiatives to promote diversity, equity, and inclusion within the camp community
- Established accommodations for each camper's personal interests within camp opportunities
Education
Associate of Science - Political Science
San Jacinto College
Pasadena, TX04-2026
High School Diploma -
Clear Creek Highschool
League City05-2024
Skills
- Legal research
- Professionalism
- Managing operations and efficiency
- Verbal and written communication
- Analytical thinking and skills
- Detail-oriented
Affiliations
- Chess Club
- DECA Participant
- TLWCC Usher
- Latin Club
- Fashion Club mentor
- Asian American Club
- Girl scout (Daisy to graduate)
- YMCA LIT member
- Garden Club member
- Participant in community sand volleyball
- Personal Track Coach for Bay Area Road warriors
Languages
ASL
Limited
Korean
Limited
Accomplishments
- As a Ymca Camp Counselor I was nominated and awarded as most Impactful Staff; voted by both campers and staff.
Certification
- CPR Certified
References
References available upon request.
Timeline
Office Administrator
Street Smart Driving School
02.2025 - Current
Counselor Intern
Ymca Camp Cullen
06.2024 - 07.2024
Afterschool Program Coordinator (Volunteer)
Case For Kids- Ace Program
10.2023 - 08.2024
Associate of Science - Political Science
San Jacinto College
High School Diploma -
Clear Creek Highschool
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