Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Shehadeh

Gaithersburg

Summary

Forty years of experience in records management and administration with strong adaptability. Demonstrated efficiency in project management and data entry, enhancing teamwork through exceptional interpersonal skills. Committed to driving organizational success through effective collaboration and knowledge sharing.

Overview

8
8
years of professional experience

Work History

Case Manager

Athena Consulting LLC
Gaithersburg
09.2021 - 09.2025
  • Processed and determined eligibility for childcare scholarships with the State of Maryland using Amazon Workspaces, CCATS, MD Think and On Base software.

Administrative Assistant

SPS Consulting LLC
Rockville
02.2021 - 10.2021
  • Worked at Montgomery County Department of Health & Human Services. Performed various positions including customer service (intake window) and data entry.

Image Operator

Insight Global
Arlington
09.2019 - 03.2020
  • Prepped, mapped, and scanned documents per government guidelines into digital form and updated Excel spreadsheet with Metadata. Reviewed all documents for quality assurance.
  • Client: Booz Allen Hamilton/NIH/NIAID, Rockville, MD

Business Support Specialist

Calibre Systems
Alexandria
02.2018 - 10.2019
  • Prepped, mapped, scanned and QC NIDA contracts per government guidelines. Inserted document separators for scanning, updated Excel spreadsheet with Metadata. Trained new employees on scanning and indexing spreadsheet procedures.
  • Client: NIH/NIAID, Rockville, MD

Education

No Degree - Computer Science

Montgomery College
Rockville, MD
12-1982

Maryland GED -

Sherwood High School
Maryland
06-1982

Skills

  • Case management
  • Quality assurance
  • Case documentation software
  • Client management systems
  • Document processing tools
  • Data entry and processing
  • Document administration
  • Billing management

Timeline

Case Manager

Athena Consulting LLC
09.2021 - 09.2025

Administrative Assistant

SPS Consulting LLC
02.2021 - 10.2021

Image Operator

Insight Global
09.2019 - 03.2020

Business Support Specialist

Calibre Systems
02.2018 - 10.2019

No Degree - Computer Science

Montgomery College

Maryland GED -

Sherwood High School
Mercedes Shehadeh